MTNBEX LG 17.5AH Battery

 The MTNBEX uses a brand new battery housing to ensure superior water resistance, extended range 17.5ah LG Lithium ion 48v battery is a game changer! Charged 900 times, the extended range battery is guaranteed to improve your driving performance for years to come.

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Shipping&Damages

Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time-sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery.  

Refund Policy

MTNBEX Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.

Please contact info@ebikehaul.com.

Ship-back Charge
If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

If the return is accepted, MTNBEX will issue a pre-paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.

The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

Shipping
To return your product, you should get in contact with info@ebikehaul.com first. We will advise return address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty

2-Year Warranty

All NTNBEX bikes are covered under our manufacturer's 2-year all-inclusive warranty for the original owner against all manufacturing defects (All free accessories are not covered by warranty service).

Register your bike warranty here