EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul
EWheels EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters - eBike Haul

EW-11| 3 Wheel 48V 20AH Euro Design Electric Mobility Scooters

Made In USA
Regular price$2,949.00
/
Tax included. Shipping calculated at checkout.


Size
  • Free Shipping within the United States.
*Please Note: This item is only available for sale in the contiguous United States.
  • Availble in Stock.
  • Inventory on the way

We thank you in advance for your patience.

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

if you order an item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday.

Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.

An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States.

The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.

The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.

EWHEELS SAFETY MANUAL 2018

READ BEFORE OPERATING

This Safety Manual provides basic information about the safe operation of eWheels scooters. Please read all of the information provided in this Manual and any other information provided with your new scooter before riding your scooter for the first time.

ewheelsdealers.com Customer Service 888-305-0881

Intended Use

Your scooter is a recreational scooter and is to be used for improving mobility in your daily activities such as walking. It is not a medical scooter or medical and does not and is not intended to provide medical benefits, medical assistance, medical therapy, or treat or alleviate any medical condition or disability.

Quick-Start Warnings

The below warnings and instructions caution against some activities. Reviewing this list is not a substitute for reading the entire Manual. Use common sense when operating your scooter.

  • Do not disassemble your scooter on your own.

  • Avoid touching hot parts of your scooter during or after operation.

  • Avoid touching hot parts of your scooter that may have become hot from exposure to sunlight.

  • Do not touch any chemicals in the scooter.

  • Keep your hands and other body parts away from moving parts of the scooter.

  • Do not operate the scooter with any loose clothing or dangling which wires which could become trapped in the wheels or other moving components of the scooter.

    Do not use any battery which is not approved by eWheels for use with your scooter.

    Do not allow children to play on the scooter or use it without supervision.

    Single-person scooters should only be used by one person at a time.

    Do not operate the scooter while under the influence of alcohol, drugs, or other medications which may impair your ability to operate a vehicle.

    Do not operate the scooter while using a mobile phone or other mobile device.

  • Do not operate your scooter if it is not functioning properly.

  • Never try to operate your scooter beyond the its limitations as described in the

    manual.

    Size and Weight Limits

    Your scooter was designed to accommodate users up to a specified size and weight. As each scooter is designed and rated differently, ensure you check your particular scooter model’s limits. Periodically check your weight against your scooter’s limits, as your weight may fluctuate over time. Ensure other users of your scooter are within the weight limits. Operation of the scooter by a user over the weight limit can damage the scooter and can cause hazardous situations, including increased braking distances and times, decreased steering responsiveness, tip-overs, and other dangers which may cause injury. Further, modifications which increase the riding height of the scooter, which raise the user’s riding height on the scooter, or which otherwise change the center of gravity of the scooter can damage the scooter and cause the hazardous situations identified above. eWheels is not responsible for damage to the scooter or personal injury caused by exceeding weight

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limitations or modifying the center of gravity of your scooter. Do not adjust your seat while the scooter is in motion or operating.

General Operation – Safety Belt

If your scooter is equipped with a safety belt, use it all times when seated in the scooter. Do not operate your scooter without wearing the safety belt. Have the belt replaced by an authorized repair technician if the safety belt becomes frayed, cut, or shows other signs of wear or damage.

General Operation - Mirrors

If your scooter is equipped with mirrors, orient them so that you can see behind you. Orient the mirrors while sitting on the scooter but while the scooter is not moving and is not in operation. Never attempt to adjust the mirrors while operating the scooter. Proper orientation of the mirrors should allow you to see behind you and should minimize blind spots.

General Operation – Lights and Signals

If your scooter is equipped with headlights and turn signals, use them. Using headlights at night, and even at day, increases your visibility to other vehicles. Using turn signals provides warning to vehicle and pedestrian traffic near you.

General Operation – Driving Outdoors

Your scooter is designed to be driven on clean, even, dry surfaces. eWheels does not recommend you store your scooter outdoors. Your scooter is susceptible to damage to electronic, mechanical, or other components if exposed to water. If you are caught outside during inclement weather, seek shelter or ask someone for assistance.

Always ensure that the power is switched off when getting on or off the scooter. Never attempt to mount or dismount the scooter if it is operational or moving. Do not switch the power off when the scooter is still moving forward or in reverse. Always check that the variable speed switch is set to the desired speed setting. Always check that the desired direction of forward or reverse travel is selected when ready to drive.

General Operation – Public Roads

Unless specifically permitted or authorized by the state, do not drive your scooter on public roads. If you need to drive along a public road, use the sidewalk adjoining the road. Always use care when driving near to or around public roads, as you may be less visible to motor vehicles when riding the scooter because of your smaller relative size and slower relative speed. Always be aware of state and local rules of traffic, and take those rules into account when operating your scooter; it is your responsibility to know those rules, obey them, and understand how other traffic will operate in accordance with such rules. eWheels recommends that you gain your first experiences with your scooter well away from public roads, so that you can learn and understand how the scooter operates and handles in a comfortable and quiet environment.

General Operation – Alternate Surfaces

ewheelsdealers.com Customer Service 888-305-0881

Do not drive your scooter onto stairs or escalators; serious injury will result. Do not attempt to drive your scooter onto stairs or escalators. Most elevators are safe for use with the scooter. When confronted with stairs or escalators, navigate to the closest elevator instead. Conduct a visual inspection and assess the quality and condition of the elevator before using it. Use care; some elevators have awkward entrance angles that can make ingress and egress difficult.

General Operation – Curbs

Curbs generally are formed in two manners: abrupt, vertical curbs and gradual, smooth curbs. Your scooter cannot drive over or off of an abrupt, vertical curb. Do not attempt to do so, as this will cause serious damage to your scooter and likely injury to yourself. Do not drive over a curb or object exceeding 4 inches in height. Your scooter can drive over most gradual, smooth curbs. Approach such curbs head-on, so that the scooter is oriented perpendicular to the curb. Consistently apply speed over the curb until the rear wheels of the scooter have moved just past the curb. Do not approach the curb at an oblique angle; doing so can increase the risk that your scooter tips over. Likewise, when moving down a curb, approach the curb perpendicular to it and not at an oblique angle. Avoid stopping completely when going over small objects, curbs, or other obstacles and obstructions.

General Operation – Incline Control

Your scooter can handle a wide range of inclines and declines. The scooter is safe for operation on most handicap-accessible ramps. However, do not use the scooter on inclines of a degree which makes operation of the scooter difficult; if the scooter does not readily climb the incline, move off of the incline and/or ask for assistance. Likewise, do not use the scooter on declines of a degree which makes operation of the scooter difficult; if the scooter moves too quickly on an incline, fully apply the brakes, move off of the decline, and/or ask for assistance. eWheels recommends that you only use ramps which have a roughened surface to prevent slipping. Never drive in a transverse direction across an incline or turn sharply on an incline. Never drive in a reverse direction down an incline. Because the capability of your scooter to climb an incline or descend a decline depends on a number of factors, such as the scooter’s specifications, your size and weight, the quality of the surface, and your personal setup of the scooter, eWheels does not guarantee the scooter’s safety on a specific angle of incline or decline. However, eWheels does not recommend you use your scooter on inclines or declines greater than 10 degrees, while making no guarantees of performance and safety on angles less than 10 degrees.

General Operation – Cornering

Always reduce your speed when making sharp turns. Always control your speed when cornering. As with any vehicle, maneuvering a corner at a high speed increases the risk of tipping the scooter. You should maneuver at a speed which is reasonable for the scooter, its specifications and conditions, your size and weight, your angle of approach, the type of turn, and the surface conditions.

General Operation – Influences

Do not operate the scooter while under the influence of alcohol, drugs, or other medications which may impair your ability to operate a vehicle. The scooter is heavy and can reach significant speeds, but even at low speeds it is dangerous to operate under the influence of alcohol, drugs, or other medications which may alter or impair your coordination, reaction time, reflexes, and other capabilities.

ewheelsdealers.com Customer Service 888-305-0881

General Operation – Ingress and Egress

Exercise care when moving onto your scooter. Ensure the scooter is braked on level ground and the switch is in the off position. Brace yourself against a sturdy piece of furniture, or use a cane or other walking assistive equipment. Use your upper body to assist your legs in lowering you onto the scooter seat. Move downwardly slowly. Apply and buckle the safety belt. Sit for a few minutes before operating the scooter. Also exercise care when moving off of your scooter. Ensure the scooter is braked on level ground and the switch is in the off position. Unbuckle the safety belt. Getting up quickly or the wrong way could lead to injury. Look around for a sturdy piece of furniture, or use a cane or other walking assistive equipment. Use your upper body to assist your legs in lifting you. Lift slowly and pause for a few moments if you feel unsteady. Stand for a few minutes before moving further.

Regular Maintenance

Always check your scooter for normal operation, loose parts, and defects before operating. If you find a problem, have it repaired before operating.

Keep your scooter clean and dry. Do not use a high-pressure water sprayer to clean the scooter. If you wash your scooter, use a damp sponge or cloth, and dry the scooter thoroughly before operating. Do not immerse any components in water.

Always check your scooter for wear or damage to the tires before operating.

Keep tires inflated to their recommended tire pressure at all times. Regularly check tires for wear, cracks, nails, or other damage. Keep tires clean and replace them when damaged. Failure to maintain the tires at the recommended tire pressure will cause premature wear, and failure to maintain the tires could lead to damage or personal injury.

Use Within a Motor Vehicle

Do not sit in or operate your scooter in a motor vehicle such as a train, bus, or large van. Stow or rack your scooter according to the motor vehicle’s guidelines before entering or when entering the motor vehicle. Never sit in your scooter while it is on or in a motor vehicle which is operating or in motion.

Batteries

Do not use automotive batteries with your scooter. Always charge your scooter’s batteries in a well-ventilated area. eWheels recommends that you periodically charge your batteries, such as once a month, when your scooter is not in regular use. Ensure the switch is in the off position when the batteries are charged. Ensure that the power plug is inserted and plugged firmly into the battery during charging. Do not use an extension cord while charging the batteries. Do not use a battery which is cracked, leaking, or otherwise damaged. Do not use your scooter if the battery is cracked, leaking, or otherwise damaged. Keep tools and other metal elements away from the contact terminals of the batteries. Remove the batteries when transporting your scooter.

Modifications to the Scooter

Do not disassemble or modify your scooter on your own. Do not remove or disable any element or feature of your scooter. Do not modify the programmable controller governing the scooter’s electric, electronic, and electro-mechanical operations. While there are a wide range of after-market products available to modify and alter scooters, some may make your

ewheelsdealers.com Customer Service 888-305-0881

scooter more dangerous to operate or may impair your ability to operate the scooter safely. eWheels makes no claim or warranty as to the safety, effectiveness, and operability of any aftermarket product added to your scooter, or as to any modification you make or have made to your scooter, which are not performed by eWheels or eWheels approved vendors. eWheels is not responsible for damage to the scooter or personal injury caused by disassembly, modification, or other alteration of your scooter.

For more information visit: ewheelsdealers.com or call Customer service at 888-305-0881

ewheelsdealers.com Customer Service 888-305-0881

Our EW-11 scooter has a maximum speed of 12 mph and a 40-mile range on a single charge. The fit and finish on this scooter are superb, as is the high-quality performance. This scooter has a lockable rear storage compartment and both a large front basket and storage beneath the seat. It's also equipped with an anti-theft alarm system and remote on/off key fob.

Will ship in 7 business days.

For expedite shipping, contact us: Orders@ebikehaul.com

Specifications & Safety

Sport Weight Capacity: 400Lbs 

 

Speed:  Up to 12mph 


Distance:  40 miles per charge (distance varies on terrain, riders weight, road surface, etc.) 


Front Seat Type: Extended Saddle Seat with 2 rider capacity 

 

Front seat:  Size 23 “ x 13“ x 11” (LxWxH) 

 

Front Seat:  27” from ground 

 

Rear Seat Type:  N/A 

 

Rear Seat Size:  N/A 

 

Steering Height:  37” from Ground 

 

Rear Foot Rest:  Folding footrest for 2nd passenger 

 

Power: Electric 48 volts 

 

Watts:  500 Watt 

 

Motor Type: Trans-axle motor 

 

Amps:  20 AH 

 

Volts:  48 Volts 

 

Dimensions:  67” x 29” x 38” 

 

Floor Clearance:  5” 

 

Front Basket:  12” x 12” x 8” 

 

Batteries:  (4) 12 volt Sealed Lead Acid Maintenance Free 

 

Forward/Reverse switch:  Yes 

 

High/ Low Speed switch:  3 position switch: Low/Med/High 

 

Front tire size:  10” x 3” 

 

Rear tire size: 10” x 3” 

 

Charger: 48-volt Smart Charger included 

 

Throttle Type:  Variable Twist Throttle 

  

Key Start: Yes 

 

Braking System:  Front and rear drum brakes 

 

Drive System:  500 Watt Trans-axle 

 

Headlight: High/Low Beam 

 

Rear lights:  Brake Lights 

 

Carton Size:  63” x 36” x 54” 

 

Scooter Weight:  285lbs 

 

Battery Indicator: Yes 

 

Front:  Frame suspension fork 

 

Rear:  Two heavy-duty shock absorbers 

 

Reflectors:  Yes 

 

Warranty:  Limited – 3 Year Warranty

 

Safety

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Shipping

Item Availability

Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.

 

In-Stock Items 
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

 

Advanced Sale Items 
Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Advanced Sale: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.

 

Temporarily Out of Stock Items 
Temporarily Out of Stock items are items that are not in stock at the time of your order, but available for purchase on our site. A Temporarily Out of Stock item you order is shipped directly to you once it is in stock. You will be notified of the status of your Temporarily Out of Stock item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Temporarily Out of Stock”: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.


Shipping within the 48 Contiguous United States

Standard Ground Shipping, (3-5 business days) 
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

P.O. Boxes: 
We cannot ship to P.O. Boxes
Military APO / FPO Addresses: 
We cannot ship to APO / FPO Addresses

Shipping Rules and Restrictions

We are more than happy to ship orders to an alternate mailing address, but for your security there are some restrictions.

Visa, MC, AMEX, Discover: When shipping to an alternate address, we verify the order manually. The verification process is quick and typically completed by the next business, however, to avoid shipping delays we recommend scheduling shipment to your billing address or paying by Google Checkout. To verify your order, we ask for the billing phone number on file with your credit card company at checkout. We then contact you to verify your order through the confirmed phone number. To expedite processing, please contact your credit card company to update your phone number if you believe the correct number may not be on file.

Debit Cards: We are unable to ship orders placed by debit card to an alternate address. However, you may use your debit card when paying by Google Checkout. Google Checkout allows you to use your debit card to ship to an alternate address.

We thank you in advance for your patience. This process allows us to prevent fraud and provide our customers with the highest possible level of security.

  1. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  2. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.

An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States.

The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.​

The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.

Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck. The total charge does not include inside delivery, removal of cartons, or assembly.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

  1. Accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately by email Sales@ebikehaul.com. Please have your order number available when you call.
  2. If there is extensive damage to the carton, contact a Customer Service Specialist immediately by email Sales@ebikehaul.com.  


Tracking Your Order

When can you track your order? When your product ships from our warehouse, tracking numbers are assigned to your packages. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Finding Your Order Status

The status of your order is easy to find.

  1. Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order
  2. Contact us. If you still have questions about your order, please contact us via e-mail Sales@ebikehaul.com

How is order status different from tracking information? The status of your order is supplied by ELECTRIC WHEELS, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves the warehouse, it is handled by a carrier (such as UPS, FEDEX or a Freight Delivery Service) that may provide tracking information until your order is delivered*. The tracking information is accessible through the carrier’s website when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from the warehouse.

Estimated Delivery Dates

Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.

When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email. Please note that Estimated Delivery Dates are estimates only and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.

Damaged & Returns

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at Sales@ebikehaul.com. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT 

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

 

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

Returning an Item

Standard Return Shipping

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
  2. Complete the return reason questionnaire and include it in the return package.
  3. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Send the return package to the following address: 

EWheels

RETURNS DEPARTMENT

750 E. Covey Lane, Suite 135

Phoenix, AZ 85024

  1. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  2. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
  3. To receive a refund or credit, items must be returned within 10 days of original shipment date.
  4. Credit for gift returns will be issued to the original purchaser.

​​

To contact our Customer Service Department, please email Sales@ebikehaul.com.

Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

  1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.
  2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
  3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

Contact a Customer Service Specialist at  Returns@ebikehaul.com for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

  1. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
  2. To receive a refund or credit, items must be returned within 15 days of original shipment date.
  3. Credit for gift returns will be issued to the original purchaser.

 

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Sales@ebikehaul.com.

Product Warranties

https://ebikehaul.com/pages/ewheels-product-warranties

About ewheels

EWheels is a developer, manufacturer, and distributor of quality, high-performance Electric Powered Scooters with our patented Technology. These products fall under the name brand of EWheels. EWheels objectives are to build products that offer cost-effective, emissions-free alternatives to other forms of transportation for commuting, sport, and recreation.  EWheels goal is to make sure each of our customer's walk away knowing they have just purchased a product that gives them ALL of the best in Design, Technology, Performance, and Value  EWheels scooters are designed to turn heads and not look like your average scooter. With their bright colors, trendy designs, and speed, the EWheels scooters allow its drivers to feel empowered and in control while giving them the freedom to get where they need to go. Whether you use EWheels scooters as an alternative means of transportation or as a mobility scooter you will definitely be proud to own an EWheels scooter.

US and International Patents protect their unique Electric systems. These systems are the backbone of our scooters, powering these vehicles with efficient and environmentally friendly, high-performance drive systems for recreation sport or transportation. Every product EWheels builds is manufactured with the highest quality components and built by highly skilled qualified labor. Combined their factories produce over a MILLION electric products each year. EWheels products are built to last!  Out of the box, EWheels Scooters out-perform the competition! Superior acceleration, torque, and handling characteristics are inherent in the design of all EWheels vehicles when compared to other electric-powered vehicles at a comparable price.


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