Malibu Elite Max 24 Volt Lithium Powered Beach Cruiser Electric Bike

The Malibu Elite 24 Volt Beach Cruiser Step Through Electric Bicycle With PAS

The Malibu Elite 24 Volt Electric Beach Cruiser Bicycle (E-Bike) is a Lithium Battery powered Electric Bicycle cranking out 300 watts from the Zero Resistance rear hub motor. This 100% hand welded lightweight aluminum frame bicycle has our 7 Speed Shimano Tourney® Gears & Shifting System, a battery pack consisting of 7 lightweight lithium cells running at 24 volts 10.4 amps (previously only 8 amps), and oversize 26" x 2.125 Kenda® Balloon Cruiser Street Tires, aluminum rims with quick release axle on the front and a water proof quick disconnect on the rear.

This awesome electric beach cruiser bicycle comes standard with a folding basket that can be hung on either the front handle bars or on either side of the rear rack. There is no extra fee for the basket!

Front & rear JAK disk brakes are standard on the Malibu Elite 24 Volt Beach Cruiser along with a large comfy big fat beach cruiser seat with dual springs to soften your ride!

This electric beach cruiser bicycle will travel 20 miles per hour for up to 20 miles on a single charge and it only takes a maximum of 4 hours to recharge the battery pack. The LiPo4 lithium battery pack is lightweight, compact and mounts to the frame below the seat and is hardly noticeable.

Free 

One Year Warranty- 1 Year Battery Warranty

Premium Level Support Service $50 Value- Only @ebik Haul

Folding basket that can be hung on either the front handle bars or on either side of the rear rack

Color Available: Black - Mint Green - Pink - Baby Blue

Ships within 1-2 Business Days 

30 DAY RETURN POLICY (Satisfaction Guarantee)

The standard X-Treme 15-Day Return Policy is extended to 30 days for all Premium Level Support orders-INCLUDED ONLY AT eBikeHaul

Specifications

Power:	Electric
Watts:	300 Watt
Motor Type:	Zero Resistance Hub Motor - Motor is in center of rear wheel
Gears & Speed's:	7 Speed Shimano Tourney® Gears & Shifter
Amps:	10.4 AMP Circuit (7 Battery Cells at 10.4 AMP's each)
Volts:	24 Volts (Each Battery Is 3.6 Volts)
Batteries:	7 - Lightweight Lithium Battery Cells In A Sealed Removable Pack
Battery Type:	LiPo4 Lithium Battery Cells
Tire Size:	26" x 2.25" Kenda Balloon Beach Tires on Aluminum Wheels
Charger:	Smart Charger Included
Tool Kit:	Included
Speed:	20 MPH
Distance:	Up to 15 to 20 miles per charge - can still pedal if charge is lost
Throttle Type:	Variable Speed Control - Twist Throttle - or - Pedal & Power Assisted (PAS) - or - Turn Off Power & Pedal Only
Frame Type/Size:	100% Aluminum - Very Light Weight / 18" - Step Through
Forks:	Aluminum Forks (Light Weight)
Front Wheel:	Quick Release Front Axle For Easy Transporting
Handlebars:	Extra Wide & Long Beach Cruiser Comfort Bars (Aluminum)
Seat:	Big - Wide - Comfort Beach Cruiser Seat With Suspension
Seat Post:	Extra Length Lightweight Aluminum
Fenders:	Full Coverage Fenders / Mud Guards
Braking System:	Front and Rear JAK Disk Brakes
Drive System:	Zero Resistance Rear Hub Motor (Motor is in rear rim) + Pedal Power
Head Light	LED Light Included
Measurements:	Seat Height 33 - 39 inches / Handlebar Height 40 inches / Handlebar Width 27 inches / Bicycle Length 70 inches
Carton Size (LxWxH):	(LxWxH): 54.5" L x 8.5" W x 28" H
Shipping Weight:	67 Lbs
Bicycle Weight:	57 Lbs (Including the light weight battery pack)
Maximum Rider Weight:	350 Lbs
Battery Indicator:	Yes
Cargo Rack:	Included
Basket:	Lightweight Folding Basket - Hangs On Handlebars or Rear Rack
Warranty:	1 Year X-Treme Warranty - 1 Year Battery Warranty
Lifetime Warranty:	The Frame Is Warranted For Lifetime at no additional charge.   There is option to purchase a Lifetime Warranty for the bicycle & its components.

Warranty

12 Month (ONE YEAR) Limited Warranty for Components (excluding Batteries) & Lifetime Frame Warranty 

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer.

 

X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser.  This warranty is for the frame only.  X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame.  Replacement frame may be from X-Treme scratch & dent stock.   Frame replacement is for manufacturer defect only.   This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. 

 

Original purchase receipt is required to establish proof of purchase and establish warranty start date.  Your warranty begins the day the bicycle is delivered to you or purchased from a storefront.  This warranty covers manufacturer defects and defaults only. All components are warrantied until the end of the Manufacturer’s Limited Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

 

We may request some parts be returned for replacement. The cost to return those parts is the responsibility of the purchaser. We will pay for standard shipping service costs on the first & second warranty shipments to the purchaser. Any additional warranty parts will require the customer to pay all shipping costs.

 

Your warranty will be void if any modifications are made to the original design of the bike. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from secondhand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.

 

What is not covered by Manufacturer’s Limited Warranty?

We do not cover normal wear and tear on any components.  Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect upon arrival.  

We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.

We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.)

We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance & upkeep. 

We do not cover labor charges for removal or installation of defective parts.   Warranty is for replacement parts only.

 

12 Month (ONE YEAR) Battery Limited Warranty

We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser.  Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.   Warranty begins the day the bicycle is delivered to you or purchased from a storefront.

 

X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. 

Battery Warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage.

 

Wheel Truing

If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. All the below requirements MUST be met in order to qualify for this reimbursement:

1.You must notify us within 5-days of receiving your bike.

1. You must provide a video of the rim showing that the wheel is not true.
2. The video must show the rim spinning, not just the tire.
3. You must provide us with a receipt indicating that the wheel has been trued. 

The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of our many national dealerships the refund will be processed to your dealer. The dealership will then be responsible for processing your reimbursement.

 

How to Submit a Warranty Claim

To submit a warranty claim or access our technical support department follow this link https://support.x-tremescooters.com/.  After a support ticket has been opened a technician will respond to your ticket and an email will be sent to you. 

Tickets are answered in the order received.  Your initial posting puts you in line for the next technician to assist you.  Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line.  To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Technical Support Hours Monday - Thursday 9:00 am - 4:00 pm PST.

 

SHIPPING DAMAGE

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

Required Photos for Damage Claim

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Freight Deliveries

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

 

LIFETIME TECHNICAL SUPPORT:

Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.

 

DISCLAIMER:

X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first

EXTENDED WARRANTY OPTIONS.

X-Treme offers two different options to extend the warranty period of your bicycle beyond the original one-year manufacturer warranty period.

$74.95 - ONE Year Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. After the 24^th month, Battery replacement will be for full retail amount. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Start month is when bicycle is delivered. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required. Warranty void if modifications made to original design of bicycle.

 

$149.95 - LIFETIME Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. This warranty will last the ENTIRE life of the bicycle! We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below. Start month is when bicycle is delivered. As an additional feature Tires & Tubes are covered in this warranty! This means if you puncture your tube you are covered! Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Tube replacement will remain at X-Treme’s discretion not to exceed sensible amount. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.  Warranty void if modifications made to original design of bicycle.

Battery Pro-Rate Discount
Start Month	End Month	Discount
1	12	100%
13	15	66%
16	18	60%
19	21	54%
22	24	48%
25	27	42%
28	30	35%
31	33	28%
34	36	21%
37+		20%

 

Each extended warranty can only be purchased by the original bicycle purchaser.    Bicycles must be purchased direct from X-Treme or through an authorized X-Treme dealer.   Warranty cannot be purchased on bicycles bought used or second hand.

 

To submit a warranty claim please create a Support Ticket to access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.

Warranty & Damage Claims 

We have free technical assistance for the lifetime of the scooter, not just for the warranty period. If there is an issue, customers need to initiate contact with tech support via a support ticket; https://support.x-tremescooters.com/ an electronic dated and time-stamped communiqué that goes to tech support and the tickets are responded to by our support staff in the order in which they are placed into the system.

If you have any warranty issues, damage, or any other technical assistance please create a support ticket https://support.x-tremescooters.com/. By submitting a ticket you will ensure immediate action to resolve the issue. If you call into speak with a Customer Service Representative, they will direct you to the support system to submit a ticket. All warranty and damage issues our handled through our ticket system. If a customer receives an item damaged, please take photos as outlined below and include in your support ticket. If the pictures are provided immediately, this will speed up the warranty process. We must be notified of damage within 10 days of delivery, failure to do so may result in denial of replacement parts. 

A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

When creating a support ticket, please provide as much of the requested information as possible. If you do not have all the information available, please complete the ticket without. Do not delay submitting your ticket. The support teams will try to locate your order on the information provided and if they cannot, they will contact you for more information.

Please also note, if a customer chooses to not work with tech support and go outside of the warranty policy and return an item an RMA (Return Merchandise Authorization) request must be submitted. This can be done by contacting Customer Care via the support ticket. Terms & Conditions are listed below and will be supplied at the time of the request for the customer to agree upon. Upon approval notification the customer will be provided with instructions for returning the item.

Customer Receives Non-functioning or Damaged Product: 

If a customer contacts AlIco Manufacturing claiming manufacturer's defect or damage resulting from the initial shipment, the following steps are taken to remedy the situation.

Support Level 1: 

All shipping damage must be reported within 10 days of delivery.

1. The customer is required to notify us of ALL damages at the time of their first contact with our Customer Care or Technical Support staff.

AlIco Manufacturing troubleshoots the problem with customer. If necessary, replacement parts are shipped without charge and assistance to install these replacement parts is provided via Support Ticket, email or phone.

If the customer is required to return any part prior to receiving replacement parts (for example; a lithium battery), AlIco will provide the customer with a pre-paid return shipping label for the part.

If three attempts fail to resolve the issue(s) (three cycles of parts shipments & tech support), and customer requests a return, escalate to Support Level 2.

Support Level 2: 

If Support Level 1 does not resolve the problem, then at AlIco Manufacturing's expense, the product is shipped back to AlIco Manufacturing and new product is shipped to the customer.

If AlIco deems the unit to be non-repairable then at AlIco Manufacturing's expense, the product is shipped back to AlIco Manufacturing and new product is shipped to the customer.

The customer may return the damaged/defective merchandise for a refund, but the merchandise must be returned at customer expense and the actual cost of shipping the merchandise to the customer will be non-refundable.

Customer Refuses Service: 

If the customer refuses Support Level 1 or Support Level 2 support and demands a return; the customer may return the damaged/defective merchandise, but the merchandise must be returned at customer's expense.

In addition: 

The standard X-Treme 15-Day Return Policy is extended to 30 days for all Premium Level Support orders.

This agreement does not extend past the standard warranty period, unless both the Premium Level Support Fee and an Extended Warranty have been purchased

Return, Cancelation & Order Revision Policies 

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Refunds will be for 100% of the entire purchase price including the original shipping costs when a scooter is returned for a refund, within the warranty period only.

Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund.

Customer is responsible for returning merchandise at his or her own expense.

Freight collects and COD packages will not be accepted & you will be subject to any and all costs incurred.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. *All new units will be charged the 15% restocking fee.

If you would like to proceed with your return request, please reply to your Support Ticket or this email stating that you agree to the terms & conditions. Within your response, please identify whether you are requesting a Refund or Replacement. We will then submit your return request to your dealership of purchase and our management team.

Within 3-4 business days of receiving your agreement to the terms and conditions, a team member from our support department will contact you with further instructions.

PLEASE NOTE: We must receive your agreement to the above terms within 10 days of this correspondence. Failure to do so will result in your return request being automatically denied.

 

15 DAY RETURN POLICY (Satisfaction Guarantee) 

If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions 

Refunds will be for 100% of the entire purchase price including the original shipping costs minus the transaction fees. 

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date. Preparing your product for Authorized RMA return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents

of the box, warranty cards, manuals, accessories, promotional items, etc.

1. Include a copy of your invoice.
2. Include a copy of your RMA notice you received from us via our support department help

desk.

1. Clearly print your RMA # on the return shipping label on the outside of the box. For your

protections we recommend all returns be sent via UPS, FedEx, DHL or other courier that issues a tracking number.

We also recommend that the shipment is ensured. The customer is responsible for

damage or loss during return shipping.

Freight collects and COD packages will not be accepted.

Contact Tech Support at this link https://support.x-tremescooters.com to obtain an RMA Number.

*Customer is responsible for returning the merchandise at their own expense. 

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made, which means we will refund your dealer or the store you purchased from, and your dealer/store will refund you.

Order Cancellation Policy

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders, we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped quickly.

If you request to cancel an order for an item that is in stock, there will be a $10 cancellation fee charge which will be deducted from your refund.

Order Revision Policy

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders, we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped quickly.

If you request to change an order after it has been processed to ship, there will be a $10 order revision fee charge that will need paid prior to processing your change.