We ship to locations within the mainland ALL United States.
Free Shipping, Only at ebikehaul.com
3. Processing time
We need 12-24 hours processing time and then your order will be shipped. (Monday-Friday)
4. Delivery Times
How long will it take to ship my scooter out? How long will it take to arrive?
We will ship your scooter within 1-3 business days of your order placement. We will use the Freight to carry your products ,like Roadrunner , Daylight ,Estes,Central Line Etc . The delivery time depends on your location . Usually within 5 business days .
I have an order confirmation but no tracking number after a few days, why?
We ususlly book the freight though our broker , and there is a time difference between broker & Freight company and US .
Do I need to pay for Tax?
The price already include the tax , you don't need to pay .
The warranty period of SoverSky scooter shall be 12 months as of the date of delivery. In the event of a non-artificial performance failure, customer may file a complaint to SoverSky at firstname.lastname@example.org.
The warranty period of the battery pack & motor is 12 months. Other consumable accessories shall not be covered by the warranty service over 3 months.Within the warranty period, We'll offer the free parts but the shipping cost should be on yours.
Note: Please confirm the integrity of the package at the time of signing for acceptance of the goods.
WHAT IS COVERED
Below key parts of your scooter, will be repaired or replaced (if repair is not possible) during the stated warranty period if you have any of the following manufacturing or design faults under normal use:
Mother Boards or Computer Control faults
WHAT IS NOT COVERED
If you have an issue with your purchased product that is not manufacturing fault, not covered under warranty or after the warranty period, we are happy to help you get it properly fixed for a reasonable cost, or to give you free advice on how to get it fixed.
Also, if you need spare parts for your purchased order that is not covered or outside the warranty period, we are here to avail it for you in the lowest cost.
The following cases are not covered under the manufacturer warranty:
When the warranty period is expired
When the product or any of its components have been opened, altered or modified by someone other than the manufacturer
Wear-and-tear damage of vulnerable components such as wheels, tyres, or battery lifespan
Damage caused by product misuse or abuse like (but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion or bad storage
Damage caused by riding in very rough conditions or on a very rough surface
Damage caused by Water. Most of our item have some level of proofing against dust and wet conditions, but they are NOT water-proof.
Damage caused by overloading, over the designed maximum load
Cosmetic damages like (but not limited to) scratches
Battery is not charged for more than 2 weeks .
IN ALL CASES
Whether the problem is covered under warranty or not, be sure that we are going to help you anyway:
Let us know what is the problem exactly, better with pictures to illustrate. Our experts will carefully diagnose the issue and spot it.
Be aware that it's your responsibility to ship the item to the manufacturer repair centre properly without being damaged during delivery
For warranty issues, please contact: email@example.com
My scooter has shipped, and it's on the way, but I need to cancel and get a refund. Is this possible?"
Once the scooter is picked up by a truck, refunds are not available. It's simply impossible for us to get it to ship back. Furthermore, the pickup cost for lifting an ultra-big & heavy package back to the warehouse is astronomical. We'd think you should try our scooter cause it's pretty cool.
While we do have 15 days return policy, if you insist, a restocking fee of 30% and a 5% processing fee may be deducted from refunds for items returned in their original condition within 15 days of purchase, including but not limited to unauthorized returns. When we confirm we will make the refund depending on the scooter's condition.
Return address： SOVERSKY WAREHOUSE K
13828 MOUNTAIN AVE
Chino, California 91710
You can always contact us for any return questions at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will not inform customers of product details upgrades at any time, please understand.
All orders cancelled after 48 hours and before shipping are subject to 5% processing fees. Orders purchased after 30 days will not be canceled.
Ride Green , Ride Fun .The Earth will Thank you.
We don’t want to teach you the pollution problem , we don’t want to show you the Global warming ,Let’s talk about the Traffic Jam , Parking ,Daily Gas expenses….
Besides , there is always a wild call in human touching the nature for venture and Fun.
SoverSky Chopper Scooter provide you a new way for life .At the first beginning we deeply know a truth that life is not only fighting ,but also enjoy.It will be our honor if you enjoy riding the way to fight for your life.
Some people consider SoverSky as commuter scooter ,but we don’t think so .We prefer to take our chopper scooter as part of your daily life , not only tool .
If you check our products , you can’t agree us any more.
Founded in 2010 SoverSky Scooters produces alternative sports products with a mission to bring fun and convenience to urban life.
To guarantee the rider’s safety ,to improve the riding experience , and ensure the convenience, SoverSky is always generous on investing R&D. We know innovation is crital to our company , With strong technical innovation and development capabilities, SoverSky's product parts are mostly produced from top quality suppliers.When we bring the surprise to our customers , the market will pay the surprise back us.
Harley style design , we remember when we launched the M series , it was a big surprise for customers , before SoverSky , they only think scooter is scooter ,a tool . But they didn’t expected the electric scooter can be fat tire , can be so cool outlook .A lot of people will consider soversky scooter as motorcycle ,they never see that before.
Removable Battery ,if we drive a car , we don’t worry the gas , because there is a lot of stations along the road , what about the electric scooter ? Due to this problem , soversky designed the removable lithium battery pack , we can bring backup battery and change immediately and can bring to your home to charge.
Brushless Motor ,At current , we can provide 2000watts , 3000watts . High torque ,high speed .To equipped the motor ,we adopt the Lithium battery ,like 60v 20ah , 60v40ah .The max speed can reach 45MPH and the max range can reach 50 Mi .For daily life that is enough.
WE don’t want to talk too big , our mission is only to satisfy our customers . Your happy smile will be our goal.
Sales Team will explain you all the details ,make sure you know soversky scooter very well.
After-sale service team will provide you all the necessary knowledge like maintenance , repair etc.
Technical Support team will reply you all the question within 24 hrs.
If you want to book a test ride , let us know.
the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, SoverSky provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards.
We serve customers from over 50 countries, and we’re still growing. But our vision won’t change: One world, one price.
SoverSky promise to:
Source only the best consumer goods and ensure the highest quality possible.
Streamline the buying and payment process making it as easy as possible.
Deliver goods to our customers all over the world with speed and precision.
Provide 24 hour customer support on weekdays.