HAOQI |Cheetah Dual Battery Full Suspension Electric Bike

Pre-Order & Order Cancellation

1. For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

2. Any ebike order cancellation before shipment will be charged a 7% process fee, and customers can only get a 93% refund of the total order price.

3. Any ebike order change such as change of address or exchange for items after shipment will be charged $20 as a change fee.

4. All cancellations need to be done by email to the ebikehaul service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

Notice: If you refuse to accept the package without an acceptable reason, then the shipping costs for delivery will be your responsibility. 

Returns

After your E-bike is delivered, you can start a return process within 15 days of delivery. We do not accept returns after 15 days. Before starting a return process, the customer needs to contactReturns@ebikehaul.com to get approval for the return. We will not accept returns without permission from ebikehaul.

Unused Items

• To start a return, make sure the bike is unused, free from dirt, dust, and odor-free.
• It should be in the original package and condition when you received it. Make sure the original packaging is not damaged. Otherwise,HAOQI reserve the right to refuse your return request.
• HAOQI will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.
• Customers are responsible for the return shipping cost.
• If the original packaging is damaged, to prevent frictional damage to the e-bike during return shipping, we will send you a new package and charge you an additional $200.
• You will be charged up to a 25% restocking fee (withheld from the refund).

Used Items

We do not accept any returns on used items, except a few rare EXTREME cases of breakage / malfunction.

NOTICE: If your return or exchange request is approved , you may receive a new product or a refund.

Please send us a notification with the tracking number after returning any items. Once we receive your return, we will either replace the item with a new product or refund your money. This will be processed in 2 business days. If the returned items do not match the given requirements above, we will not accept the return. We will send it back to you immediately with notifications. Please be aware, restocking fees may apply to unauthorized returns.

Late or Missing Refunds

If you haven’t received a refund after 2 business days of approval, please recheck your bank account and contact your credit card company/ bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Returns@ebikehaul.com

Shipping Damage Claims

In rare instances, the item may be damaged during transportation as received. If damage occurs due to shipping, please contact Returns@ebikehaul.com and provide us with photos or videos proof.

NOTICE: we will not accept Shipping Damage Claims after 7 days of delivery

Non-returnable items include, but are not limited to:

• All accessories.
• Special orders.

HAOQI LIMITED 2-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

All HAOQI electric bikes are covered under our manufacturer's 2-year all-inclusive warranty for the original owner against all manufacturing defects (All free Accessories are not covered by warranty service).

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the initial purchaser and the 2-year warranty would be started since the initial owner has received it.As for the warranty transfer, the ebike transferee can only enjoy the warranty when the following two conditions are met at the same time:

• The 2-year package hasn't expired since the initial owner has received it.
• You have the initial owner's name & the initial order number.

COVERED PRODUCTS

HAOQI will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

1. Frame

HAOQI electric bike frames are covered by a replacement warranty for 2 years. This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized HAOQI.

HAOQI reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of HAOQI.

Frame issues that are excluded from this warranty include but are not limited to:

• Corrosion
• Paint fade, scratches, impact marks
• Impact damage
• Non-reversible modification (drilling/welding)
• Chain guard mount to the frame if applicable

2. Batteries

HAOQI batteries are covered by a 2 year prorated warranty.

During 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2-year warranty based on the pro-rated purchase date.

No cash reimbursement will be made. Batteries can be assessed and found defective directly by HAOQI only.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents, and cosmetic damage, unless caused by:

• HAOQI Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible;
• Ordinary wear and tear;
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by HAOQI with the Products;
• Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
• Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;
• Products used or purchased outside the United States

In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

• Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
• Where the Battery has been used in equipment other than the Bike for which it is specified;
• Where any of the seals on the battery are broken or show evidence of tampering

3. Parts & Components

Original HAOQI parts & components are covered by a 2-year limited warranty (When all the spare parts for the warranty are sent to the customer, the customer needs to bear the freight).

This Limited Warranty does not cover:

1. Parts compromised due to corrosion due to the elements (moisture, heat, etc);
2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
3. The Warranty of the frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware only week after receiving the goods. Parts damaged during use after seven days will be charged to the customer. Labor charges for part replacement or changeover;
4. Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by HAOQI. Parts not typically covered include but are not limited to:

• Brake Pads
• Rotors
• Spokes
• Tires/Tubes
• Chains
• Chain Rings
• Cassettes
• Crankset

CLAIMS PROCESS

1. Warranty Claims

All claims to this warranty must be made through HAOQI and submitted to vip@haoqiebike.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact vip@haoqiebike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through HAOQI within 2 years of initial purchase.

HAOQI will not replace any part without first seeing photos or videos of the damaged product. Customers need to provide us with evidence by email.

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact vip@haoqiebike.com and provide us with photo or video proof.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

The recommended rider heights is 5'3" - 6'4".

Your bike will arrive mostly assembled. We will provide the tools and a comprehensive assembly video so you can assemble your Haoqi Bike bike within 20mins even if you are a novice.

Yes, the bike with two fenders, it has to install yourself after receiving the package. E-bike full fenders*2, multi-function repair tool*1, Rear rack*1, Charge*1, Headlight and Taillights

No. The e-bike from Haoqi is completely under U.S regulations and laws which allow you to ride it without specific license and insurance.

An electric bike is legally treated the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike.

Class 1 has a top speed of 20 mph without pedaling.
Class 2 has a top speed of 20 mph without pedaling and has a throttle.
Class 3 has a top speed of 28 mph without pedaling.
Haoqi Leopard belongs to the class 2.

We do not recommend lifting the speed limit, if it is lifted, it will definitely affect the mileage. After the speed is released, it can rise to class3 level.

At the moment, we have three colors, we are going to offer more color options in the future.

The battery can be removed and recharged.

Haoqi electric Bike battery is sealed well enough for the bikes to be safely ridden in light rain. IP 50. 
However, it is not recommended to ride them through very heavy downpours, or through flooded streets when the crank and/or the motor can get splashed or even covered with water. It is best to take shelter until the rain eases and the roads are no longer covered with water.