FAQs
Yes! We offer free shipping within the continental U.S. (excludes Alaska, Hawaii, and Puerto Rico). Except for bikes marked as pre-sale, all other models are in stock and ship within 1–2 business days from our U.S. warehouse. Orders are shipped via FedEx and typically arrive within 3–7 business days.
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You can download the Electric Bike Lithium Battery Guide for complete details on proper usage, maintenance, and activation. It covers everything from charging to storage and handling "starvation" issues (failure to charge caused by prolonged over discharge).
Replacement parts are available under Electric Bike Accessories. If the part you need is not listed, please email our support team at support@freegobikes.com for assistance.
We offer a 14-day return window for bikes that are unused and still in their original packaging. For full details, please check our Return Policy.
All Freego e-bikes come with a 2-year limited warranty on the frame. For full warranty coverage and terms, please check the Warranty .
Are they waterproof?Our e-bikes are water-resistant, so they can handle light rain and wet roads. However, they are not fully waterproof, so avoid riding in heavy rain or submerging any components.
