I. General Provisions

1. Applicable Premise: By purchasing products through Freego's official and authorized channels, the user is deemed to have read, understood, and agreed to all contents of these Terms, and voluntarily accepts the constraints of these Terms.

2. Uniqueness: These Terms are the sole official warranty basis for the Freego brand. No additional warranty requirements from any third parties (including unauthorized distributors or maintenance institutions) shall be accepted, and warranty commitments from non-official channels are invalid.

3. Revision Notes: Revisions to these Terms shall be publicly announced 7 days in advance through Freego's official website, APP, and authorized channels. The revised content shall take effect after the public announcement period and shall not be retroactive (i.e., products already purchased shall still be subject to the warranty terms in effect at the time of purchase).

II. Scope of Application

1. Applicable Products: Freego brand genuine electric bicycles and official standard accessories (as specified in the annex to the product manual).

2. Purchase Channels: Limited to new products purchased through the following channels:
Freego official website, official flagship stores, and officially authorized online platforms
Freego brand authorized offline stores (with an officially unified authorized plaque, whose authorization qualification can be inquired through the official website).

3. Inapplicable Situations: Second-hand resold products, products from non-official channels (such as smuggled, assembled, or refurbished products), gifts, and promotional gifts (unless otherwise agreed) are not covered by these Terms.

III. Warranty Scope and Duration

IV. Situations Not Covered by Warranty

1. Damage caused by improper use or maintenance by the user (e.g., overloading, wading, high-temperature exposure, self-disassembly/modification, etc.);

2. Malfunctions caused by failure to maintain the product in accordance with the instruction manual (e.g., lack of regular maintenance);

3 . Damage caused by force majeure (e.g., natural disasters, fires) or third-party infringement (e.g., man-made damage, traffic accidents);

4. Problems arising after repairs or replacement of components by non-official authorized personnel;

5 . Malfunctions beyond the warranty period of the corresponding components.

V. Warranty Service Procedures

Application: After discovering a fault, the user shall submit a warranty application through Freego's official customer service hotline or email, uploading the purchase certificate, product serial number photo, and fault description (videos/pictures are recommended).

Review: The official team will complete the review within 3 working days, confirm whether it is within the warranty scope, and provide feedback on the handling plan (free replacement of parts/paid repair).

Parts Replacement:
For those within the warranty scope, the official team will send genuine original parts free of charge (shipping costs borne by Freego).
Users can choose to install by themselves or pay for installation at an authorized service center.

Objection Handling: If the user disagrees with the review result, they can apply for re-examination within 7 days after receiving the result. The official team will issue a re-examination report within 5 working days (users shall cooperate to provide additional testing certificates if required).

VI. Other Notes

1. The warranty service only includes free replacement of eligible parts (genuine original parts) and does not cover installation labor costs. Users shall arrange installation by themselves or pay to choose an official cooperative network.

2. The replaced old parts shall be owned by Freego. Users shall send back the old parts within 15 days after receiving the new parts (shipping costs borne by the official team). Failure to do so may result in the recovery of the new parts cost.

3. The final interpretation of these Terms belongs to the Freego brand. For any inquiries, please contact the official customer service:
Email: info@ebikehaul.com

Product Protection Plan

1. What’s Covered

2. How It Works

3. Claims Process

4. Returns and Exchanges

5. Disclaimer

6. Cancellation

• You may cancel the plan within 45 days of purchase for any reason.
• If you cancel within 60 days and no claims have been made, you will receive a full refund.
• After 60 days or if claims have been made, you will receive a pro-rated refund based on the remaining coverage period, minus the cost of any claims and an administrative fee (not exceeding $50 or the total plan cost, whichever is lower).

7. Contact Information

Price Guarantee Policy

At Freego, we are committed to providing our customers with the best prices on our products. As part of this commitment, we offer a "30-Day Price Guarantee" to ensure you get the best value for your purchase.

Price Guarantee Terms:

1. Eligibility:

• The Price Guarantee is applicable to products purchased directly from Freego.
• If the price of a product you have purchased drops on our website within 30 days of your purchase date, you are eligible to receive a refund for the difference.

2. How to Claim:

• To claim the price difference, please contact our customer service team within 30 days of your purchase with your order details and the current price of the product.
• Once we verify the price change, we will process the refund for the difference.

3. Exclusions:

• The Price Guarantee is only valid for price reductions on our website and does not apply to promotions, discounts, or offers available on other websites or platforms.
• Price changes that occur after the 30-day period are not eligible for a refund.

4. Refund Process:

• Approved refunds will be processed using the original payment method within [number of days, e.g., 7-10 business days] of approval.
• The refund will only cover the price difference and will not include any shipping or handling fees.

5. Additional Conditions:

• The Price Guarantee applies only to the original purchaser and cannot be transferred.
• Freego reserves the right to modify or terminate this policy at any time without prior notice.

Note: Due to force majeure factors such as changes in tariffs and freight costs, product prices may fluctuate over time. We are unable to offer refunds or compensation for price differences resulting from such circumstances. Thank you for your understanding.

If you have any questions about our Price Guarantee Policy, please contact our customer service team at info@ebikehaul.com

Shipping Protection Policy

For added peace of mind, we now offer optional Shipping Protection through our partner Xcotton. This service provides additional coverage for lost or damaged products during shipping.

1. What’s Covered:

2. How It Works: