Refund policy

We have a 30-day return policy on most of the products, check refund policy for the product you want to purchase on the page of same product.

30-Day money back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ebikehaul.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ebikehaul.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items.
Unfortunately, we cannot accept returns on some of the sale items (check on the return policy for the item you want to order- you find this on the product page for most of the products in our website)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. (check on the return and exchange policy for the item you want to order- you find this on the product page for most of the products in our website)

Cancellations & Refunds:

All orders cancelled after 48 hours and before shipping are subject to up to 5% processing fees. Orders has already shipped can not be cancelled (check on the cancellation policy for the item you want to order- you find this on the product page for most of the products in our website)

If order has been shipped, you (the buyer) will be responsible for restocking fees according to the supplier policy + up to 5% processing fees + shipping & return charges. Refunds will only be issued to the original credit card that you use when placing your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus restocking fees according to the supplier policy + up to 5% processing fees+Shipping fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Change your mind!

No worries, most of our products have a 30-Day money back guarantee. Return will be subject to restocking fees according to the supplier policy + up to 5% processing fees + Shipping fees.