UL Certified-Ecotric Hammer Electric Fat Tire Beach Snow Electric Bike

Bikes are shipped 95% assembled

30-Day At Home Trial

Specifications

Size Guide

Packing List

• 1 x Ecotric Tornado Full Suspension MTB Electric Bike
• 1 x Lithium-Ion Battery
• 1 x Kit Box
• 2 x Pedals
• 1 x Display
• 2 x Keys
• 1 x Tool Kit
• 2 x Reflectors
• 1 x Owner’s User Manual

Unboxing 

Q&A

Q: Is the bike waterproof?

A:Riding the bike in moderate or light rain is no problem, please make sure the bike is bone dry before the next riding, or the bike will cut off randomly. But do not park the bike in rain and never wade in the water. The battery and controller have a self-protection program. They will cut the power if there is a short. But water damage will destroy the electricity of the bike.

Q: Battery And Charger Care

A: Click the link to view the specific battery usage.

*Ecotric Bicycles Set Speed Limit According To United States Federal Regulations, Maximum Speed In Power Mode Is Programmable And Can Be Adapted To The Local Regulations Of Any Country.

*All Range Estimates Are Contingent Upon Rider And Towing Weight, Wind Speed And Terrain.

Manual 

Click Here

Shipping,  Return Policy

• Attention:Due to logistics reasons, the logistics of some orders in these four regions: UT, CO, AZ, and NM are relatively slow, please wait patiently.

  Our goal is to keep the ordering process as simple as possible. Shipping time varies from 2-3 business days and delivery time varies between 6-8 business days if your electric bike is in stock. Please note that as the current logistics pressure is high, some areas of logistics information will be delayed.

  This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.

  Our warehouse and fulfillment center is based in Oakland, CA and Mobile, AL. Our orders are shipped directly from there.

  We offer free shipping on all of our bikes everywhere within the lower 48 states!（Excludes: Alaska/Hawaii,Puerto Rico, US Protectorates, APO/FPO, PO Box）

  Shipping Method
  Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you provide wrong and insuficient shipping address, you will bear the second shipping cost. Once your bike is shipped, you will receive an email with tracking number so you can see when the scheduled delivery time will be!

  How the bikes are shipped 
  Ecotric Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to mount the front wheel, set up the handlebars and screw in the pedals, then you can enjoy the ride.

Ecotric Return Policy

Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories (except battery).

Please request a Return and Exchange Authorization,Contact Returns@ebikehaul.com. Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

Ship-back charge:

If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages, or wrong item but merely for a personal and discretional last-minute decision from the buyer.

If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box and take the package to the nearest UPS store. (If you need the pick-up service, please tell us, and we will arrange a return label with the pick-up fee for you, but customer will need to pay for this pick-up fee.)

The returned unit must be in like-new condition, include all original packaging, accessories, and documentation. Any missing components may be deducted from the refund. Any shipping damage during the ship-back may incur a deduction from the refund. 

Returned units are subject to a 20% of inspection and restocking fee from the original price.

The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost. 

Warranty

To make a warranty claim always keep handy the E-Bike model, date of purchase, E-Bike serial number as well as the original order number from our website.

Every ECOTRIC electric bicycle purchased on our website comes with an 18-month warranty (In the period of 18 months from purchase by Official Authorized Store) against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original buyer of the ECOTRIC bicycle and is not transferable under any circumstances. The original buyer refers to the buyer who can provide the order number.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third-party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear, or water damage.

It is important that you register within 30 days after the original purchase to activate the warranty, all fields are required to successfully submit your registration form.

TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.

Terms and conditions of the Warranty

For your reference, please refer to below comprehensive warranty:

1. Frame– are warranted to be free from defects in material or workmanship for 18 months from purchase by Official Authorized Store. Paint finish is considered consumable and is not part of the warranty.
   2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase. 
   3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-18 are prorated as per this schedule.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by an 18-month main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. 5. Consumables:Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence, or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. 
The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or vehicle damage caused by careless parking 
3. Acts in violation of laws 
4. Never registered your ebike or cannot provide the order number
5. DIY repairs on electronics
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel, and water
7. If the bicycle is used as rental unit 
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding, and other hazards.
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow, or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity.
11. Damages caused by nails, needles, broken glass, debris, sharp rocks, or other foreign objects.
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs, or elevated ramps.
13. If vehicle is used in competitions or racing.
14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer. 
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:

Email: service@ecotric.com
Address: Unit D/E, 7307 Edgewater Drive, Oakland, CA 94621

About ECOTRIC

Since found, ECOTRIC has determined its mission--produce environmentally friendly, utility, and high-quality e-bike for customers. ECOTRIC advocates green traveling, energy-saving, and healthy lifestyles, the pursuit of harmony between man and nature, aspire to promote a new mode of transportation. Of course, users will always be the top priority for ECOTRIC, whose experience and requirements are the foundation of all ECOTRIC actions. No matter in the production process, product manufacturing, or design concept, ECOTRIC never gives up innovation, strive for higher standards, which is the reason why ECOTRIC can constantly keep making progress.
This is ECOTRIC, a smart city transportation solution provider. All ECOTRIC does is to make a better bike for you.