The ES20 Neon has been designed to imbue your scooter adventures with a sense of play and fun, while making you highly visible on your evening journeys, with two customizable light bars. A new approach to lighting your way isn’t all that the Neon offers the responsible rider, however. The Neon arrives packed with a two-tier braking system, a front 8.5-inch shock-absorbent air filled tire, a rear 8.5-inch puncture proof tubeless tire, a bright LED headlight and taillight, and an IPX5 water-resistance rating to navigating through adverse moisture conditions. Helmet sold separately.
|Dimensions (Folded) (mm)
|Max speed (mh/h)
|25km/h (15.5 mph)
|E:5km/h L:15km/h H:25km/h
|Max Rider’s weight
|Electric Motor size
|front hub motor 8.5 inches
|Electric power rating (W)
|Electric power max (W)
|Front: E-ABS Back: Disk Break
|Tire size (inch)
|Front: Pneumatic with tube Rear: Solid Honeycomb
|Rear inner mechanic suspension + Front Pneumatic
|1.4 inch circular display
Return & Refund Policy
We have a 14-day return policy on most of the products, which means you have 14 days after receiving your item to request a return. Check refund policy for the product you want to purchase on the page of same product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Returns@ebikehaul.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Returns@ebikehaul.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
OKAI plans to cultivate a community dedicated to preserving our environment and our world without leaving a significant carbon footprint. The goal of micro-mobility is to re-shape the way we think about transit. Here at OKAI, we are dedicated to optimizing our machine design and production strategies in service of supplying top-of-the-line products for consumers that will help save the planet as a less destructive commuting option than cars. Approximately 88,500,000 gallons of gasoline emission (and 529,200,000 kilograms of carbon dioxide) have been reduced thanks to the positive impact of OKAI’s electric scooters in the marketplace so far. And things are only going to get better moving forward.