The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns.
Please contact ContactUs@ebikehaul.com in case you have a refund request.
In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back.
If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund.
The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit.
To return your product, kindly contact ContactUs@ebikehaul.com first. We will advise regarding the return address.
Based on your location, the delivery time for your exchanged product may vary.
If you are shipping an item worth over $75, we suggest that you consider the use of a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item shall be received by us.
We have hand-picked industry-leading components that are extremely reliable. If you find any problems with our products, refer to our warranty policy as follows;
All components, including store-bought accessories, have a warranty of one year, while the battery has a warranty that lasts two years.
All wearing parts are exceptions - tires, tubes, and brake pads, among others.
All parts damaged due to personal misuse (crashes, custom builds, etc.) are exceptions.
Warranty is valid in the Continental United States only.
Please contact us at ContactUs@ebikehaul.com if you have any questions regarding the warranty or wish to arrange a warranty repair.