EWheels Shipping & Return Policy

P.O. Boxes:

We cannot ship to P.O. Boxes
Military APO / FPO Addresses:
We cannot ship to APO / FPO Addresses

Shipping Rules and Restrictions

We are more than happy to ship orders to an alternate mailing address, but for your security there are some restrictions.

Visa, MC, AMEX, Discover: When shipping to an alternate address, we verify the order manually. The verification process is quick and typically completed by the next business, however to avoid shipping delays we recommend scheduling shipment to your billing address or paying by Google Checkout. To verify your order, we ask for the billing phone number on file with your credit card company at checkout. We then contact you to verify your order through the confirmed phone number. To expedite processing, please contact your credit card company to update your phone number if you believe the correct number may not be on file.

We thank you in advance for your patience. This process allows us to prevent fraud and provide our customers with the highest possible level of security.

1. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
2. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.=

An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States.

The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.

The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.

Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck. The total charge does not include inside delivery, removal of cartons, or assembly.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

1. Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately by email Sales@ebikehaul.com. Please have your order number available when you call.
2. If there is extensive damage to the carton, contact a Customer Service Specialist immediately by email Sales@ebikehaul.com.

Tracking Your Order

When can you track your order? When your product ships from our warehouse, tracking numbers are assigned to your packages. However, it may take up to 48 hours or longer before the package is checked into the carrier’s tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on our web site may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

Estimated Delivery Dates

Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.

When we can accurately calculate Estimated Delivery Dates, we’ll provide them to you during Checkout, as well as in your Order Confirmation email. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.

Returns

Returns and Return Authorization (“RA”)

Products must be returned in the original packaging. Disposing of or allowing the shipping company to take the original packaging forfeits the right to return. Photos of the condition of the product must be provided before an RA will be issued. To initiate a return, call us at 888-305-0881 referencing the original purchase order number and request a return. Return fees will be provided and must be approved and condition photos must be provided before an RA will be issued. Return fees must be approved and an RA must be issued within the 15-day return policy. Once an RA has been issued, the product must be returned to EWheels facility within 30 days to remain eligible for return. All returns are subject to a 20% restocking fee plus actual shipping cost to return. Original shipping costs are also deducted for returned products. Any components or parts that are not returned with the product or damaged will be deducted from the refund.

Defect Claims

For any claims of defective merchandise, purchaser agrees to comply with the standard return policy attached hereto and allow for the product to be fully inspected after returned to EWheels. If the item is determined to be defective by EWheels, a full refund will be offered. If the item in not found to be defective, all standard return fees will apply. All return and exchange items must have a copy of either Invoice/Packing list or Invoice Number. See warranty information for detailed instructions on warranty terms & exclusions. Any returns that have not been authorized or are no longer authorized will be refused by our receiving team.

Freight Terms

EWheels is not responsible for any accessorial freight costs (storage fees, reattempted delivery, final mile, white glove packaging/unpackaging, etc), shipping damage that is not notated on the Proof of Delivery form, or loss of merchandise due to unauthorized return.

Order Cancellation(s)

Orders can be cancelled before day of shipment with no cancellation fees or penalties. Cancellations the day of shipment are subject to a 10% cancellation fee plus actual shipping costs accrued. Custom orders or specialty orders are non-refundable and non-cancellable. Any duplicate orders that are submitted are the sole responsibility of the Purchaser (Dealer). ALL cancellations must be requested by calling 888-305-0881.

Jurisdiction and Governing Law

Any dispute arising between EWheels and purchaser shall be governed by the laws of the State of Arizona and all parties consent to the personal and exclusive jurisdiction of the Maricopa County Superior Court for any action to enforce any provision of this Agreement.

Attorney’s Fees

In any action between EWheels and Purchaser (Dealer) related to the purchase of EWheels products, whether or not said action is filed in a court of law or other tribunal, the prevailing party to said action shall be entitled to its actual attorney’s fees and costs of pursuing such enforcement action including costs of collection.

Limitation of Liability

The total liability of EWheels on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise, arising out of or in connection with, or resulting from EWheels sale, delivery, resale, repair or replacement of any products, service offerings, or the performance of any services, shall in no event exceed the purchase price allocable to the specific product or service which gives rise to the claim, and any and all such liability shall terminate upon the expiration of the applicable warranty period. EWheels shall not be liable for damages that result from the delivery of products or the performance of services that do not occur within the purchaser’s specified time frame or for any delay or default in delivering products or performing services where occasioned by any cause beyond the control of EWheels, including without limitation embargoes, shortages of labor, raw materials, fuel, fires, floods, accidents, acts of God, acts of war, or other similar causes.

NO EVENT SHALL EWHEELS BE LIABLE FOR ANY INDIRECT, SPECIAL , INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF THE SALE OR PERFORMANCE OF ANY PRODUCTS, SERVICES OR SERVICE OFFERINGS, OR ANY BREACH OF WARRANTY OR OBLIGATIONS UNDER WARRANTY, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, INCLUDING WITHOUT LIMITATION LABOR REQUIRED TO REMOVE AND/OR REINSTALL ORIGINAL OR REPLACEMENT PARTS, LOSS OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT, SYSTEMS OR SERVICES, DOWNTIME COSTS, LOSS OR CORRUPTION OF DATA, LOSS OF USE OF PROPERTY OR EQUIPMENT, OR ANY INCONVENIENCE.