Thank you for visiting and shopping at ebikehaul.com. eBikeHaul aims to offer you the best shipping options. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipment to P.O. boxes or APO/FPO addresses

ecoflow.com ships to addresses within the U.S., some of U.S. Territories (Please consult support@ecoflow.com before ordering), and does not ship to P.O. Box and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most EcoFlow packages are shipped via UPS or FedEx. You could contact FedEx: 1(800) 463-3339 or UPS Domestic: 1-888-742-5877 for further shipping information. The estimated delivery time is 7-10 business days.

Damages

ecoflow.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days at support@ecoflow.com.national Shipping Policy

We currently do not ship outside the U.S, please visit our other sites by selecting countries.

Return & Refund Policy 

Cancellation

Customers can request a full refund within 24 hours after placing an order on ecoflow.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). Orders purchased after 30 days could not be cancelled.

Return

The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then register your order in our return center (https://ecoflow.returnscenter.com/) to obtain a shipping label. To avoid paying high, Please note that double shipping fee may be deducted from the final return if you directly reject the products.  

For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods. 

Refund

After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@ecoflow.com.

Please follow the 3 steps to process your return

◆ Step 1: 
Register your order in our return center: https://ecoflow.returnscenter.com/ 

◆ Step 2: 
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product. 

◆ Step 3: 
EcoFlow Tech will process your return or warranty according to the return or warranty policy. 
For more details, please refer to our EcoFlow Lithium Battery Return Instruction : https://ecoflow.com/pages/ecoflow-lithium-battery-return-instruction

Please DO NOT return the items without the RMA confirmation from the EcoFlow Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.

Return Shipping Cost

We will charge you the shipping fee under these circumstances: 

• If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
• Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
• Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
• Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

Product	Shiping Cost
DELTA	$65
RIVER 370	$40
RIVER	$30
RIVER Extra Battery	$15
RIVER Max	$35
RIVER Pro	$35
RIVER Pro Extra Battery	$35
DELTA Max	$70
DELTA Pro	$90
RIVER Plus	$30
RIVER Max Plus	$35
110W/160W Solar Panel	$40
400W Solar Panel	$70
Other Products	$16

After-sale Service Contact

• +1 (800)-368-8604
  
  
• support@ecoflow.com