Shipping & Return
Processing time: 1-3 business days.
Shipping time: Based on the Shipping address and Shipping methods.
Shipping methods:
A. Electric bikes ship to the lower 48 States FREE SHIPPING by Fedex/UPS from warehouses located Las Vegas. Estimate delivery time 5-7 days.
Electric bikes ship to Hawaii / Alaska & other countries, please choose +500USD shipping method when you place your order. Estimate delivery time 7-15 days.
B. Accessories & Batteries ship by Fedex/UPS. Estimate delivery time 5-9 days.
Note:
(1) If the delivery address is determined by the freight carrier as a remote area, a certain shipping fee needs to be charged based on the original free shipping or charged shipping fee.
Cancellation
We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the full refund through the original payment route. while we cannot cancel the order if the product already has been shipped out.
Returns are only available for customers under certain confirmed serious after-sales situations.
The reasons attributable to the EUNORAU if:
- Eunorau shipped out the incorrect product;
- The product shipped was damaged or defective;
- The product was damaged in shipping out.
Appreciated for your kindly cooperation in advance.
Refunds (if applicable)
Progress time: 1-3 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ebikehaul.com
