VEEFA Velora 20'' Folding EBike
- No Tax Outside California
- Free Shipping
- In stock, ready to ship
Shipping policy
SHIPPING METHOD:
We provide ebike shipping via FedEx Ground delivery. We offer free delivery for all electric bikes and accessories. Shipping for bikes may vary depending on the shipping address. Bikes will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 3-7 business days for delivery, depending on FedEx.
| Destination | Shipping Method | Shipping Time | Cost |
| Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York (excluding New York City), Pennsylvania, District of Columbia, New Jersey, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Missouri, Indiana, Ohio, Michigan, Oklahoma, Texas, West Virginia, Virginia, Delaware, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida, Louisiana, Arkansas, Maryland, Arizona, Montana, Idaho, Wyoming, Colorado, Utah, Nevada, Oregon, Washington, New Mexico Street, California | Standard Shipping |
Ship from domestic warehouse: 5-7 business days Ship from overseas warehouse: 7-15 business days |
E-Bikes: Free |
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Accessories & Parts: Cost $8, FREE shipping on orders over $120 |
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| American Samoa, Micronesia, Guam, Marshall, Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Alaska, Hawaii | No Delivery | ||
| New York City | Due to the implementation of Local Law 39, the recent e-bike regulations in New York City, we regret to inform you that we are temporarily not selling some of our products in the city. We are actively addressing this matter and appreciate your understanding. | ||
You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, please check your spam or junk folder.)
You will receive an email with tracking information once your order leaves our fulfillment center.
Please note we provide FedEx Ground regular service and FedEx Ground with signature service. Please note that the FedEx Ground regular service will usually leave the shipment at the recipient's door. The FedEx Ground with signature service requires recipient to sign for it, and if there is no sign, it will be returned directly. Please consider which service is suitable for your needs. You are free to choose between these two services, but delivery results depend on FedEx.
VEEFA WAREHOUSE:
Our warehouses are located in California and Seattle, USA. Orders typically ship within 2 working days and take 3-7 business days to reach the customer. You can also check our return and warranty policy for more after-sale details.
Please note that the warehouses are not our return facility. If you would like to obtain the address of our return facility, please contact our customer service.
Refund policy
1. ORDER CANCELLATION
For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
AFTER SHIPMENT : Requests to cancel an order or reject a package after shipment will incur a processing fee of 20% of the purchase price.
The customer needs to email our customer service team regarding any order cancellation. Once an order cancellation request has been approved, we will email the customer a cancellation notification email. The customer shall not send a return package to us without receiving notification. Veefa will reject all shipments that are not scheduled to arrive, and the customer is responsible for any related fee or loss.
2. EXCHANGE & RETURN
FREE REPLACEMENT
Customers may return the product due to serious shipping damage (affecting the use of functions) or missing parts. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
- Minor damage to the outer packaging.
- Minor scratches or paint loss on the product.
- Damage to parts or wearing parts after excessive use.
- Damage to parts or wearing parts after using for a certain while or a certain number of times.
Possible Solutions:
- If an item is missing: we will resend the missing item/accessory for free.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Veefa will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.
- If the product is damaged in transit: please contact us first at info@ebikehaul.com.
14 DAYS RETURNS
For e-bike products: We allow you to return any item in new and unused condition within 14 days of receipt for a refund with no restocking fee, minus shipping fee (deducted from refund). The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Veefa will not bear the shipping cost of returning the package. lf customers require Veefa to provide a return label, customers will need to pay an additional return shipping fee, which is based on different models and different situations.
Returns of used items. Any items returned in a used condition may be returned within 14 days. However, there is a return shipping fee and a restocking fee (both deducted from refund), in addition, the customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Veefa will not bear the shipping cost of returning the package. If you customers require Veefa to provide a return label, customers will need to pay an additional return shipping fee, which is based on different models and different situations.
To be eligible for a return, the customer must meet the terms instructed below:
- Must be in like-new condition and free from dirt, dust, or fragrance
- Must be in the original packaging (all cardboard and foam) and condition that you received it
- Must include all items that were included inside the box (charger, keys, hardware, etc.)
- The ebike must be under ten (10) miles on the odometer
For accessories products: any returned accessory or replacement part must be unused, free of wear and tear, dirt, dust, fragrance, or other signs of use. It must be sealed and unopened in the same packaging and condition you received it. We will charge for sent out shipping & restocking which is based on different accessories. The fees will be deducted from the final refund. The customer is responsible for arranging and paying for return shipping, which may vary depending on the carrier selected.
Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Veefa’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Veefa will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
Non-returnable/non-refundable Items:
- For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
- Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in extreme cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
3. REFUND
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebike. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. We will refund within 3 business days.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted to their account within three days of being issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at info@ebikehaul.com if the customer has not received the refund after ten business days.
Warranty Policy
VEEFA Limited Warranty
At VEEFA, we are committed to providing reliable electric bikes and dependable customer support. This Limited Warranty applies to new VEEFA electric bikes, parts, and components purchased directly from VEEFA or an authorized VEEFA retailer and delivered within the United States or Canada.
This warranty covers manufacturing defects in materials and workmanship, subject to the terms, conditions, exclusions, and claim procedures below.
1. Warranty Period
The warranty period begins on the date the original retail buyer receives the product.
Electric Bikes and Covered Components
VEEFA warrants the following products and components for one (1) year from the original delivery date:
- Electric bike frame
- Motor
- Battery
- Controller
- Display
- Throttle
- Charger
- Wiring harness and electrical connectors
- Pedal-assist sensor
- Front fork
- Handlebar, stem, and headset
- Brake levers and brake calipers
- Crankset and bottom bracket
- Wheel hubs and rims
- Derailleur and shifter
- Kickstand
- Lights
- Seatpost and saddle
- Hardware included with the original VEEFA electric bike
The warranty applies only to defects in materials or workmanship. It does not cover normal wear, cosmetic damage, or damage caused by improper use, maintenance, storage, assembly, or modification.
Battery Coverage
The original VEEFA battery is covered for one (1) year from the date of original delivery.
Normal reduction in battery capacity over time and with use is not considered a manufacturing defect. Battery performance may be affected by temperature, storage conditions, charging habits, riding conditions, rider weight, terrain, and use.
2. Accessories and Replacement Parts
Accessories and replacement parts purchased separately are covered against manufacturing defects for ninety (90) days from the date of delivery, unless a different warranty period is expressly stated on the product page or provided in writing by VEEFA.
Accessories, replacement parts, and components installed on a VEEFA electric bike must be compatible with the product and installed according to VEEFA's instructions. Damage caused by incompatible or unauthorized parts is not covered.
3. Items Not Covered
- Normal wear and tear.
- Tires, inner tubes, spokes, brake pads, brake rotors, chains, sprockets, freewheel bodies, bearings, grips, cables, cable housings, rubber parts, and other consumable or wear items.
- Scratches, paint loss, dents, rust, or other cosmetic damage that does not affect functionality.
- Damage caused by improper assembly, installation, adjustment, maintenance, cleaning, or storage.
- Failure to follow the owner's manual, safety instructions, or product warnings.
- Misuse, abuse, neglect, accidents, collisions, or theft.
- Stunt riding, racing, jumping, or other abnormal use.
- Use beyond the product's intended design or recommended riding conditions.
- Water damage, corrosion, or exposure to excessive moisture.
- Exposure to extreme heat, cold, fire, flooding, storms, or other natural disasters.
- Unauthorized modification, alteration, repair, or software changes.
- Use of an incompatible charger, battery, accessory, or replacement part.
- Overcharging, improper battery storage, or battery damage caused by failure to follow charging instructions.
- Damage caused during customer-arranged return shipping.
- Products purchased used, secondhand, or from an unauthorized seller.
- Products with the serial number removed, altered, or made unreadable.
- Labor, assembly, disassembly, inspection, or service performed by a third party unless authorized by VEEFA in writing.
- Products used for commercial rental, delivery, courier service, resale, fleet operation, or any other commercial purpose unless expressly approved by VEEFA in writing.
4. Warranty Remedy
If VEEFA determines that a covered product or component has a manufacturing defect during the applicable warranty period, VEEFA may, at its discretion:
1. Repair the defective product or component;
2. Replace the defective product or component with the same or a comparable product; or
3. Provide an appropriate replacement part or other reasonable remedy.
Replacement parts may be new, refurbished, or functionally equivalent. The replacement product or part will be covered only for the remainder of the original warranty period. A repair or replacement does not restart or extend the original warranty period.
VEEFA will determine whether a problem is covered by this warranty after reviewing the information, photographs, videos, and other documentation provided by the customer.
5. Warranty Claim Procedure
To submit a warranty claim, contact VEEFA Customer Service at support@veefabike.com.
Please include:
- Customer name and contact information.
- Order number or proof of purchase.
- Product model.
- Product serial number, if available.
- Date of purchase and delivery.
- Description of the issue.
- Clear photos and/or videos showing the problem.
- Any additional information requested by VEEFA.
- Do not ship a product or component to VEEFA without receiving written authorization and shipping instructions from VEEFA in advance. Unauthorized shipments may be refused or returned at the customer's expense.
VEEFA may require the customer to perform reasonable diagnostic steps before approving a warranty claim.
6. Shipping and Service Costs
For an approved warranty claim within the United States or Canada, VEEFA will determine whether replacement parts, repaired products, or replacement products will be shipped at VEEFA's expense.
Unless otherwise required by applicable law or expressly approved by VEEFA in writing, the customer is responsible for:
- Labor or service performed by a third party.
- Disassembly or reassembly costs.
- Shipping costs for products returned without prior authorization.
- Shipping costs related to claims that are not covered by this warranty.
- Damage or loss caused by customer-arranged shipping.
VEEFA is not responsible for personal items, accessories, packaging materials, or other items sent with a returned product unless VEEFA has specifically requested them.
7. Original Purchaser and Transferability
This warranty applies only to the original retail purchaser who purchased the product new from VEEFA or an authorized VEEFA retailer.
The warranty is not transferable to a subsequent owner or purchaser of a used product.
8. Limitation of Liability
To the maximum extent permitted by applicable law, the remedies described in this warranty are the exclusive remedies available under this warranty.
VEEFA is not responsible for incidental, indirect, special, or consequential damages arising from the use of, inability to use, or failure of a VEEFA product, except where such limitations are prohibited by applicable law.
This warranty gives you specific legal rights. You may also have other rights that vary by state, province, territory, or country.
9. Relationship to the Return Policy
This Limited Warranty applies to manufacturing defects and product failures covered by the terms above.
Returns for personal preference, unused products, shipping damage, missing items, or other situations covered by VEEFA's Return Policy are handled according to the applicable Return Policy. Please review the VEEFA Return Policy for return eligibility, time limits, shipping costs, and restocking fees.
1 Year Warranty
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