Cancellations & Refunds:
All orders cancelled after 48 hours and before shipping are subject to 5% processing fees. Orders purchased after 30 days will not be canceled.
If order has been shipped, you (the buyer) will be responsible for restocking fees according to the supplier policy + 5% processing fees + shipping & return charges. Refunds will only be issued to the original credit card that you use when placing your order.
Once the scooter is picked up by a truck, refunds are not available. It's simply impossible for us to get it to ship back. Furthermore, the pickup cost for lifting an ultra-big & heavy package back to the warehouse is astronomical. We'd think you should try our scooter cause it's pretty cool.
While we do have 15 days return policy, if you insist, a restocking fee of 30%+5% Processing fee may be deducted from refunds for items returned in their original condition within 15 days of purchase, including but not limited to unauthorized returns. When we confirm we will make the refund depending on the scooter's condition.
Return address： SOVERSKY WAREHOUSE K
13828 MOUNTAIN AVE
Chino, California 91710
You can always contact us for any return questions at Sales@ebikehaul.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.