No returns after 14 days of receiving the Bike.
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Box must be sealed and unopened.
The customer pays a $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from the refund).
Accessory/replacement part orders:
No returns after 30 days of receiving parts.
To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Subject to a 25% restocking fee Customer pays to ship both ways
No returns, except in EXTREME cases of breakage/malfunction
Please email us with TRACKING NUMBER after you send your return by emailing Returns@ebikehaul.com
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Your refund, minus payment processing fees, will be processed if you are approved. A credit will automatically be applied to your credit card or original payment method within 2-5 days.
Orders Flagged as Fraud
If our system flags you a High Risk of Fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email us.
Please send us the Pics or Videos to firstname.lastname@example.org if your Quali-bike error occurred. Our support team will off advise you about the maintenance.
DO NOT TEAR OPEN THE OUTFIT BY YOURSELF; IT'S DANGEROUS AND WILL NOT MEET THE WARRANTY TERMS.