CYKE Shipping, Return, Warranty Policy

Shipping policy

SHIPPING COSTS & SALES TAX

We offers free shipping for all orders and Tax Free from ebikehaul.com

SHIPPING ESTIMATES

Shipping will be arranged within 3 business days. Estimated arrival is around 5-8 business days. All time frames provided by CYKE, whether verbally or in writing, are good faith estimates of the expected delivery date for the Goods.

SHIPPING LOCATION

CYKE can ship in the 48 continental United States.
Hawaii, Alaska,P.O. Box or APO/FPO/DPO and International delivery is not available now.

SHIPPING CARRIERS

CYKE offers shipping services through FedEx.
Whenever feasible, we strive to ship your order in a single box.
However, there may be instances where multiple shipments are necessary, such as when you have purchased several large or bulky items.

SHIPPING DAMAGE:

Damage to a listed part in the Limited Warranty during shipping is not covered by the Limited Warranty, but CYKE will replace such damaged listed parts if you:

1. After you receive the CYKE product, contact our customer service staff as soon as possible to explain the situation.
2. Provide CYKE with pictures of the damaged parts and indicate the date.
3. Can prove that the damage is caused by logistics and not man-made damage.

MISSING ITEMS

1.If you haven't received your CYKE order within 20 days of delivery, please contact our customer support and provide relevant details as soon as possible.

2.Failure to reach out within 20 days of placing the order will result in the assumption that you've received all items, and we won't retain shipping records.

SHIPPING DELAY

When significant delays occur due to logistics issues (e.g. bad weather, customs inspections), we will ensure you are compensated for the inconvenience.

If you find that your order is a week or more overdue and the tracking information has not been updated in a while, please contact us immediately at sales@ebikehaul.com so we can resolve the issue.

NOTE:

1.We are unable to modify, intercept, or cancel orders that have already been shipped.
2.To ensure efficient assistance, kindly provide your order number and any relevant information when contacting us.

Refund policy

CYKE believes in the quality of its products and hopes that you can shop with confidence. Please read the following information carefully to understand the return and refund policy applicable to all ebikes and accessories sold by CYKE.

Cancel/Change The Order

Your orders are sent to the warehouse around the clock so we can get them to you as quickly as possible. Once an order is transferred to the warehouse and staff begins working on it, it cannot be changed or canceled.

If we are unable to fulfill your request and you receive the item, we kindly ask you to contact us again after receiving the package so that we can process the return and refund you.

Return Process

CYKE support 30 Days Return/Exchange & Refund after the delivery.

To return an e-bike or accessory

1. Before you return the product, you must contact CYKE's customer support within 30 days of receiving the product.

2. The e-bike must have less than 3 miles on the odometer and must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use. It should be in the same packaging and condition as when you received it, and all items originally included in the box (charger, keys, hardware, etc.) must be included.

3.Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be sealed and unopened in the same packaging and condition in which you received it.

4. And the customer need to provide proof of purchase and photos of the product for our verification. The specific proof are subject to confirmation by our after-sales service department.

Return Address: 1125 Linda Vista Dr, Ste 106, San Marcos, CA 92078

US Service NO. 760-658-9188

Service E-mail: support@cykebikes.com

5. You must obtain prior authorization and a prepaid return shipping label from CYKE.

6. Any warranty issues must be resolved before processing the return.

About Refunds

1. Refunds will be made within 3 business days after the product is received and inspected.

2. Any refund in an order that uses a discount code will have the entire discount value subtracted from the refund value, whether you return one e-bike or multiple e-bikes.

3.Refunds will be made in the same manner the original purchase was made. (If you do not receive the refund by then, please contact us by email: sales@ebikehaul.com)

*In some cases, only 75%-90% refund is given:

Any product that is not in original condition, for example if it is damaged or parts are missing due to reasons that are not our fault (delivery or customer missing some parts).

*No refunds will be given in the following circumstances:

1. The order does not meet our return standards;

2. The return was lost because the customer used a shipping service without a tracking number;

3. Because the customer refused to receive the goods, the package was destroyed by the carrier.

Notes

1. In case of defective and damaged products, please contact us to confirm whether it is a problem with the e-bike itself, and we will bear the freight of the return.

2. Refunds for non-quality issues, the customer bears a fixed fee of $300 for round-trip shipping per ebike.(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)

3. CYKE do not accept returned products that you send back directly without prior written consent of confirmation with us. The customer will bear the freight of the return.

Warranty

Length of Warranty

This Limited Lifetime Warranty ("warranty") is issued by www.cyke-bikes.com ("CYKE Bikes"). All free accessories are not covered by warranty service.

Every e-bike has a useful product lifespan. This limited warranty is not meant to suggest or imply that the frame or components can never be broken or will last forever. This limited warranty covers manufacturing defects that occur within the normal lifespan and use of the product.

For CYKE, the serial number is the certificate for after-sales service. The e-bike serial number is noted on the Master Carton and the bottom tube of the frame. The battery serial number is noted on the battery pack.

Lifetime:

Bike frame for the lifetime of the original owner and the subsequent owner. Proof of original purchase is required.

2 Years:

Electrical components and mechanical parts, excluding consumable parts.

For any warranty claim to be considered, the e-bike must be properly assembled, stored in a reasonably clean and sanitary condition, and accompanied by the original, dated sales receipt for the e-bike. Please note, for customers who purchase online, we can track your history order. However, for customers who purchase offline, be sure to keep your receipt in a safe place!

This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper assembly, lack of proper maintenance according to the owner’s manual, alteration, modification, installation of incompatible parts, corrosion, an accident, or other abnormal, excessive, or improper use. This limited warranty is void if the bicycle is used in a rental or bike-sharing program, or for commercial purposes such as food delivery, courier services, ride-sharing, or prolonged high-intensity operation.

Damage resulting from normal wear and tear, including the results of fatigue, is not covered. It is the owner's responsibility to regularly inspect and properly maintain his/her bicycle. Some items that typically exhibit damage from normal wear and tear include:
- Bearings
- Bearing races
- Chain rings
- Cassettes
- Tires
- Tubes
- Saddles
- Chain
- Brake pads
- Brake Disks
- Wheel Hubs
- Spokes
- Handlebar Grips
- Cables and housing
- Bushings

Damage to a Covered Component during shipping is not covered by this Limited Warranty, but CYKE will replace such damaged Covered Components if you:

- Notify CYKE of a Covered Component damaged in the shipping process within thirty (30) days of your receipt of the e-bike;

- Provide CYKE with a dated picture of the damaged Covered Component;

- Return all original packaging and paperwork included with the e-bike;

- Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

PLEASE NOTE: Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the e-bike for damage upon receipt.

Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty. All labor charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the bicycle owner.

Due to product evolution and obsolescence (such as products that have been discontinued or are no longer kept in stock), some frames or components may not be available for older or limited edition models. In these cases, CYKE may elect to provide a replacement that it determines to be the most nearly comparable model, but sourcing and paying for components is the responsibility of the bicycle owner.

All determinations under this limited warranty will be made in the sole discretion of CYKE, including but not limited to the decision to repair or replace a defective product, and what replacement product is the most nearly comparable product then available.

THE REMEDIES STATED ABOVE ARE THE EXCLUSIVE REMEDIES UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES TO OTHER PROPERTY, OR ANY PUNITIVE DAMAGES.

THIS IS THE ONLY WARRANTY MADE BY CYKE ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.

PLEASE REFER TO THE DOCUMENTS INCLUDED WITH YOUR BICYCLE FOR POSSIBLE FURTHER RESTRICTIONS.

THIS LIMITED LIFETIME WARRANTY GIVES THE CONSUMER SPECIFIC LEGAL RIGHTS. THE CONSUMER MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF IT IS DETERMINED BY A COURT OF COMPETENT JURISDICTION THAT A CERTAIN PROVISION OF THIS LIMITED WARRANTY DOES NOT APPLY, SUCH DETERMINATION SHALL NOT AFFECT ANY OTHER PROVISION OF THIS LIMITED WARRANTY AND ALL OTHER PROVISIONS SHALL REMAIN IN EFFECT.