Shipping & Delivery

Estimated Shipping Date:
Most in-stock products orders are processed within 3-5 business days and then shipped via FedEx and TNT or another major carrier. If you place an order on Saturday, Sunday, or on a holiday, it will ship on Monday or workday. And the shipping time for PRE-ORDER is calculated according to the shipping date indicated on the product page + regional delivery time.

When your order ships, you will receive an automated email with your tracking information. Kindly note that, if you didn't receive the package within our shipping time or the package you received missing items, please contact service@afreda.top within a week. In the addition, if you see the package was returned to the sender, we will check it for you as soon as possible. Please kindly note that we need to confirm that the package was returned to our overseas warehouse before we can re-ship it for you.
Regarding Shipping & Delivery, please kindly refer to below:

 

Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

Any delivery date given by us is our best estimate only, and we cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order. If the package is returned due to the customer's failure to pick up the package in time, wrong address, or other reason, we will reserve the right to ask you to pay twice the delivery cost for redelivery or refund.

*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email. We will try our best to process each order in a timely manner, but it is difficult to be perfect, if this happens, hope you can understand.
*Kindly note: affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company, and the expected deviation, hope you can understand.

Shipping Cost
Most in-stock e-bikes and e-scooters orders are free shipping. And accessories orders will be charged $5~15 for shipping.

We are happy to deliver to customers in Hawaii. However, due to higher freight costs, we are unable to offer free shipping and there will charge an additional $300-600 (cost depending on the model you want to order). If necessary, please contact service@ebikehaul.com

Delivery time

If your item in stock, we will be shipping your order within 2-5 business days.

For accessories orders
Accessories are shipping from china, and once on their way, they should reach their destination within 15-20 business days depending on your location.

Please understand that once the carrier has your package, we have no control over the delivery date and there may be delays due to various reasons. Typically the package will arrive on the date indicated by your tracking number. 

Returns & Refunds

You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been sent or refuse delivery, you are responsible for the original shipping fee and return shipping fee of $100-350 (varies by model and shipping cost). We cannot intercept or cancel orders that have already shipped, hope you can understand.

Kindly note: Before shipping to your region, the logistics information may not be updated. If you want to cancel your order, please contact 

WeCare@ebikehaul.com for confirmation. We will cancel the order for you when we confirm if the package is not shipped. If the package has been shipped, we can't cancel the package for you. Sorry that we cannot control the packages that have been shipped, hope you understand.

At this time we cannot allow returns for accessories orders. All accessories purchases are final. If you are not sure whether the accessory you want to order will work with your Afreda, please email WeCare@ebikehaul.com to confirm before you order. In the addition, you can cancel accessories orders if you hadn't received your shipping confirmation email with tracking information.

NOTE: RETURNS ARE PROCESSED ONLY WHEN THE ITEM IS RETURNED BACK TO US, NO EXCEPTIONS, IF THE PACKAGE IS STILL IN TRANSIT WE CAN NOT PROCESS THE RETURN.

To be eligible for a return, your item must be: unused and in the same condition as it was when you received it, and there must be a good reason for the return.  In addition, the item must be in the original packaging. You may be charged the original shipping fee and return shipping fee of $100-350 (varies by model and shipping cost) at our sole discretion for any returns or exchanges. If you order a product by mistake you will be charged according to this policy.

In the addition, within 15 days upon arrival, we will offer an exchange or a refund if the product is seriously damaged, the freight does not need to be borne by the customer. If it happens, please send photos/videos of the product damage to

WeCare@ebikehaul.com

 

How to return
To complete your return, we require a receipt or proof of purchase. Do not return any bikes to our warehouse without approval by contacting us.

Step 1. E-mail us at WeCare@ebikehaul.com within 15 days of product delivery with your order number and delivery day.

Step 2. Take videos/photos of all packaging and item.
Step 3. Once we accept your request for the return and we will provide you with the correct address for return.
Step 4. Once we receive the items we will inspect the items, and process the refund. It may take an additional 3-5 business days to fully process your return and issue your refund upon delivery. You'll get a notification once the refund is issued.

Note: Please contact us at WeCare@ebikehaul.com and get our written approval before returning the items. Any product returned without acceptance will not be refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at WeCare@ebikehaul.com

Kindly note that our pricing is based on the US dollar and may fluctuate slightly based on real-time currency exchange rate movements in different places when you get a refund.

***By using our site, you are acknowledging you understand and consent to our return policy and conditions.***

If you have any questions about our return policy, feel free to email us at

WeCare@ebikehaul.com