The EcoFlow DELTA Pro Smart Extra Battery has been developed to be the ideal method to be sure you have sufficient juice for your technology. In order to make sure you possess a heavy-duty and dependable power supply, these Batteries from EcoFlow were created utilizing some of the longest-lasting resources on the market. EcoFlow has been creating high-quality battery packs for a very long time, and the EcoFlow DELTA Pro Smart Extra Battery is a verification of their commitment to supplying the public with the most beneficial power packs available. For a good way to be sure that you are utilizing robust and dependable battery packs, pick the EcoFlow DELTA Pro Smart Extra Battery.
Power Pretty Much Anything (3600W-7200W Output)
World's Fastest Charging (MultiCharge 6500W)
*Please NOTE: This item is only applicable to orders in the US (except Alaska and the Virgin Islands).
Huge expandable capacity for any situation.
DELTA Pro has a huge expandable capacity that you can customize to meet your energy needs. With two Smart Extra Batteries, you can increase your capacity to a whopping 10.8kWh. And for the first time ever, you can power your home for days with an incredible 25kWh capacity.
Power for any situation
From tailgate power to extreme blackouts that last for days on end, DELTA Pro delivers up to 25kWh of capacity. With that, you're covered for any situation. That's the industry gold standard.
All the AC output you’ll need
A single DELTA Pro unit packs a 3600W AC output, which can be expanded up to 4500W with X-Boost technology. Power 99.99% heavy-duty devices at home, outdoors, or at work. You can even pair two units together to achieve 7200W.
The world’s fastest charging portable power station
MultiCharge delivers record-breaking speeds at 6500W. To reach 6500W, you can opt for these charging methods.
Fully charge in 1.8 hours
EcoFlow’s X-Stream charging technology isn't just fast, it's safe too. The battery management system ensures safety and longevity while you fully charge DELTA Pro from a standard AC wall outlet in 1.8 hours*.
Charge up at thousands of EV stations worldwide
For the first time ever with a portable power station, you can charge up at thousands of EV stations worldwide. This unique charging method gives you up to 3000W fast charging on the go.
Go renewable with 1600W solar charging
EcoFlow's suite of solar products gives you a cost-effective renewable energy source to stay powered. You can use solar energy to charge DELTA Pro in just 2.8-5.6 hours. DELTA Pro has a wide voltage range from 11-150V, which makes it compatible with 90% of third-party solar panels with MC4 connectors. And when the weather gets unpredictable, the smart maximum power point tracking (MPPT) automatically adjusts, maximizing your solar generation at any time of the day.
Get emergency backup power with the EcoFlow Smart Generator
The EcoFlow Smart Generator serves as an emergency option that integrates with your DELTA Pro ecosystem. It auto-starts when your DELTA Pro hits a low level of charge, re-charges your DELTA Pro, and stops the engine all by itself once your DELTA Pro hits a full charge. Compared to a traditional gas generator, the EcoFlow Smart Generator delivers less energy loss, faster charging, and higher efficiency.
A battery that lasts for years on end
DELTA Pro sports a brand-new LFP battery with 6500 cycles, which means you can use DELTA Pro for years and years before your unit reaches 50% of the original capacity. EcoFlow’s battery management system provides real-time analysis and regulation of voltage, current, and temperature. This unique protection mechanism makes DELTA Pro an incredibly safe and efficient home battery.
Multiple ways to control & monitor
Control DELTA Pro either on the unit itself, using the remote control accessory, or unlock a ton of customization via the EcoFlow app. On the app, you can access your power settings, such as charging and discharging levels, AC charge speeds, control the Smart Generator and a whole lot more.
The world’s first portable home battery ecosystem
DELTA Pro's expandable ecosystem provides you with power during blackouts, customizable energy around the clock, and lower energy bills. How does it achieve all this? With a selection of extra batteries, smart generators, solar trackers, wind turbines, a smart home panel, and more. From backup power to reducing your reliance on the grid with green alternatives, the DELTA Pro ecosystem can be customized to your needs.
Introducing the EcoFlow Smart Home Panel
The new EcoFlow Smart Home Panel is the heart of the DELTA Pro home battery ecosystem. It integrates up to two DELTA Pro units with 10 home circuits. Each DELTA Pro can be connected with extra batteries, solar panels, or smart generators, giving you uninterrupted power during blackouts, smart energy management for your critical loads, and lower energy bills.
Uninterrupted home backup
With a fast 20ms switchover time, DELTA Pro and the Smart Home Panel can keep you powered on during a blackout. All the while, the EcoFlow app keeps you in the know, letting you select and modify your device priorities.
Smart Energy Management
The EcoFlow DELTA Pro ecosystem stores energy day and night, reducing your reliance on the grid and lowering your energy bills by combating time-of-use rates. It integrates directly with your home using the EcoFlow Smart Home Panel. The EcoFlow app gives you a smart breakdown of your energy habits, and you can customize your energy usage for any type of situation.
RV living made easy
With DELTA Pro, you can take home with you, wherever you go. It features wheels and a suitcase-esque extendable handle that makes transport easy. And if you’re looking for a complete power solution for RV road trips and outdoor adventures, DELTA Pro comes with solar panels and a dedicated 30A Anderson port and AC outlet.
The power that means business
Not only does DELTA Pro provide home backup and off-grid power, it also gives you a secure power source for any type of professional work. Whether you’re working at home or outdoors, from DIY to professional projects, DELTA Pro helps you get the job done.
Net Weight: Approx. 99lbs/45kg
Dimension: 25*11.2*16.4 in/63.5*28.4*42cm
Color: Gray & black
Shelf Life: 1 year (after fully charged)
Life Span: 6,500 cycles to 50% capacity, 3,500 cycles to 80% capacity
Battery Chemistry: Lithium-Ion
|Extra Battery: Support up to two DELTA Pro Smart Extra Battery/Smart Generator|
|Max Devices(s) Power Supported by X-Boost: 4500W|
AC Charge Input Power: 1800W Max, 120V~15A, 3000W Max, 240V~12.5A
AC Charging Input: 1800W Max, 120V~15A, 3000W Max, 240V~12.5A
Solar Charging Input: 10.1600W Max, 11-150V，15A
Car Charging Input : Support 12V/24V battery, 8A
AC Output : 5 outlets, 3600W total (Surge 7200W)
USB-A Output : 2 ports, 5V, 2.4A, 12W Max per port
USB-A Fast Charge : 2 ports, 5V, 2.4A / 9V, 2A / 12V, 1.5A, 18W Max per port
USB-C Output : 2 ports, 5/9/12/15/20V, 5A, 100W Max per port
Car Power Output : 12.6V, 10A, 126W Max
|DC5521 Output: 2 ports, 12.6V, 3A, 38W Max per port|
|Anderson Port: 12.6V, 30A|
|Connection: Wi-Fi, Bluetooth, wired|
Delta Pro in Depth
DELTA Pro In-Depth
Portable power was once a choice between clunky DIY arrays or small capacity. EcoFlow developed an all-in-one battery with an intimidating capacity that you can wheel around and stow away. Let’s take a deep dive into DELTA Pro by going over both the features you can see and the ones you can’t – plus the ecosystem of add-ons that let you do more with DELTA Pro. If you’re not really sure what a portable power station is, check out this page first.
|Capacity||3600Wh (expands to 25kWh)|
|Output||3600W (expands to 7200W)|
|Charges by||AC outlet, Solar, Vehicle, EV station, Smart Generator|
If you’re somewhat familiar with portable power stations, the fact that it has wheels might come as a surprise, but a telescopic handle on the front gives it the maneuverability of a suitcase. The body is made from rigid ABS plastic that has been infused with metallic particles so it’s both lightweight and resistant to abrasion. Commonly used outlets like USB and wall outlets are on the front, technical ports are under the front corner panel, and input ports are on the back. Four powerful fans on the top keep the battery cool to maintain high cycle life and top performance.
We picked the LiFePO4 battery chemistry because this industry favorite has a long cycle life, long shelf life, and high stability. Since DELTA Pros will be used around the world in every scenario imaginable, we paired it with an all-star battery management system to handle atypical temperatures, voltages, and currents, while simultaneously preserving the battery’s cycle life.
EcoFlow's proprietary X-Stream technology delivers one of the fastest AC recharging rates on the market. Using a built-in smart inverter, DELTA Pro can recharge its full 3600 watt-hours in 2 hours and 40 minutes at 1800W.
When the combined wattage of everything drawing power from DELTA Pro exceeds 3600 watts, EcoFlow’s X-Boost technology lets the unit accommodate 4500 watts worth of devices. Some devices will run at a lower wattage during this period – toasters may take longer and power tools may be less powerful, and some devices may not work at all. X-Boost shouldn’t be seen as a way to get 4500W out of DELTA Pro, but rather as a safety net so that a temporary surge in usage doesn’t overload the inverter.
Near, Far, Wherever
DELTA Pro has physical buttons and switches for when it’s accessible, but the EcoFlow app lets you adjust, control, and monitor more. Connect at close range with Wi-Fi-based pairing or Bluetooth, or connect it to a home network to manage it from anywhere around the world.
The oversized numbers and auto-brightness are designed for maximum readability at a distance, and the generous size of the display fits in key information for energy management.
- Capacity as a percentage
- Estimated runtime at your current usage (when discharging)
- Time until fully recharged (when recharging)
- Real-time input and output watts iIndicators about what’s plugged in, alerts, and connections
The USB ports on the front are for powering everyday devices in DC, which is more efficient than charging from the AC ports. The USB-C ports are at 100W and can charge newer laptops.
Anything that plugs into your home’s wall outlet can be plugged into these four NEMA 5-20 outlets, even professional 20-amp devices. These outlets vary by region to match what is used in the home.
Mid-sized RVs and trailers need a higher amperage than a regular wall outlet can provide, which means most all-in-one batteries can’t be used as a battery backup. With DELTA Pro, the cable on your RV that normally plugs into a campground’s shore power box plugs into its built-in NEMA TT-30 receptacle. (Not to be confused with the NEMA 10-30 receptacle used for dryers and welding machines)
Solar/Car Charging Input Port
Recharge DELTA Pro on a DC current through this XT60 cable. It supports 12V/24V charging from a car outlet for when you’re on the go and up to 1200W from solar input when you’re where you want to be. Charging from a car outlet for a few hours will provide a relatively small amount of power that is better suited to keeping your DELTA Pro topped off than for meeting your energy needs. Three 400W solar panels linked in a series can fill all of DELTA Pro’s 3600 watt-hour capacity in 4 to 8 hours with the right conditions. It might sound like a long time, but remember, 3600Wh is a whole lot of power.
X-Stream AC Charging Port
X-Stream is an EcoFlow technology capable of recharging 3600 watts hours of capacity in 2 hours and 42 minutes. That number can drop to below 2 hours when charging from solar and AC simultaneously.
AC Charge Speed Switch
The Speed Switch toggles between fast charging and the speed you set in the app (or 400W by default).
Overload Protection Switch
If you do manage to exceed the output DELTA can handle and “trip it’s breaker” so to speak, press this button before continuing.
Extra Battery Ports
These two ports connect with EcoFlow’s Extra Battery or Smart Generator. Read more about them in the EcoSystem section below.
Like the 30A AC outlet, the Anderson output port is another way for RVs and trailers to get 30 amp service. Some swear by it for its versatility and efficiency, though it may require some know-how to set up if your outfit doesn’t have it integrated yet.
Car Outlet and DC 5521
Why is it that as the automotive industry is dropping 12V accessory outlets, portable power stations are picking them up? Car outlets are still a great way to get power from the battery without losing energy to DC to AC inversion – things with a car outlet are more efficient. The same goes for the two DC 5521 outlets for 5.5mm barrel plugs that appeal to a techier audience.
Remote Control Port
EcoFlow’s Remote Control shows DELTA Pro’s screen from a wired or wireless connection (see the Ecosystem section below for more info). Since the wired connection uses an Ethernet cable, it’s possible to run the cable for long distances and install Ethernet wall jack.
DELTA Pro normally powers off after two hours of not being used, but when switched to standby mode, it can power on when something tries to draw power or remotely from the app or the Remote Control.
We came up with this port because we needed something that was as smart as USB with the power of AC. Why? It lets DELTA Pro connect to another DELTA Pro or to the Smart Home Panel for home integration. It’s also how you can charge DELTA Pro from an EV charging station, just like you would an electric vehicle.
It’s hard to talk about DELTA Pro without looking at the ecosystem surrounding it. By ecosystem we mean all the add-ons that are compatible with a DELTA Pro so you can do more with it. Charge from an EV charging station, integrate DELTA Pro with your home circuitry, use a smart gas generator for worst-case scenarios, or connect a second DELTA Pro for the highest output available from a portable power station.
Smart Home Panel
Essentially a second breaker panel, the Smart Home Panel connects the battery capacity of one or two DELTA Pros to your home’s light fixtures and wall outlets. Decide which rooms get battery power either from the panel’s interface or from the EcoFlow app. The panel is how DELTA Pro can get used year-round both as an energy management solution.
Backup: Using the panel cuts out the need to bring your portable power station inside or run extension cords to different parts of the house. It also makes it possible to power things that don’t have plugs like lighting, alarm systems, well pumps, bathroom vent fans, and ceiling fans.
Energy management: The Smart Home Panel’s second potential benefit is for capturing cheaper energy when electricity prices are lower, and running your home on stored power when rates are higher*. You can set all this up on the EcoFlow app so the switch to battery backup happens seamlessly and automatically.
Double voltage: With one DELTA Pro connected to the Smart Home Panel, any 120V wall outlet in your home becomes battery powered. With two DELTA Pro units, the Smart Home Panel combines their voltage to power both your 120V and 240V wall outlets for things like dryers, ovens, water heaters, and even HVAC systems.
*Savings are dependent on an electricity plan where prices vary throughout the day and are not at fixed rates.
Double Voltage Hub
For insanely high wattage devices when you’re not at home, the Double Voltage Hub – like the Smart Home Panel – connects two DELTA Pro units to output 7200 watts. You probably don’t own anything that would draw that much, but multiple things used at once could. The hub is suited for both mobile workstations using heavy-duty power tools and off-grid living spaces with all the amenities. Power 240V devices through the NEMA 6-20 outlets and NEMA L14-30 outlet, whose twist-lock design makes it ideal for any situation where there’s risk of pulling the cord loose.
EV Station Charging Adapter
DELTA Pro is the first portable power station capable of recharging from an electric vehicle charging station. With an adapter in the Infinity port, DELTA Pro can recharge from 0–100% in less than 2 hours at any Level 2 EV charging station.
A screen that mirrors DELTA Pro’s at a bigger size makes it easier to manage energy usage when DELTA isn’t right in front of you. Connect by Bluetooth for convenience or Ethernet cable to cover longer distances and added certainty.
Extra Battery Unit
DELTA Pro’s Extra Battery has the same look and the same 3600Wh capacity, just without the ports. Two Extra Battery units can triple a DELTA Pro’s capacity, and this trio can connect to another DELTA Pro with two Extra Batteries using the Double Voltage Hub or the Smart Home Panel. That’s 21.6kWh of portable power!
It may seem we’ve become the very thing we meant to destroy, but keep in mind that gas generators and portable power stations have their own strengths. The reality of portable power stations is that you can’t just pour in more capacity during emergencies, and some scenarios may exhaust your battery capacity faster than solar can recharge it. EcoFlow’s Smart Generator plugs into DELTA Pro’s extra battery port and automatically turns on when DELTA Pro’s battery drops below a certain level. The Smart Generator runs until DELTA Pro is charged up to a level you set in the app, and then powers off. That’s added confidence knowing DELTA Pro always has a fallback for the worst case scenario. If that day should ever come, the Smart Generator can charge DELTA Pro during the day, so you can sleep peacefully while DELTA Pro powers on through the night.
Q & A
Q: Is there any combination of these units that would allow for them to be plugged into my generator transfer / interlock to power selected circuits on my main panel without using the EcoFlow Smart Home Panel?
A: You can directly connect DELTA pro or DELTA Max to your main panel without using the EcoFlow Smart Home Panel with the help of a professional electrician.
We recommend that you use only DELTA Pro or DELTA Max for this set up as the other power stations aren't powerful enough to provide you with the electricity you need for your entire home.
Please keep in mind that connecting DELTA Pro or DELTA Max to your main panel will allow them to provide electricity within 30 milliseconds in case of a power outage, so this might affect some devices that requires constant power supply with now cuts.
You can choose to use the number of power stations you need depending on the amount of power you need.
Q: If I want to use this as an emergency power supply I want to store it at or near 100%. What are best practices for keeping it nearly full charged to us for emergencies?
A: You can store the power station when its SOC is 100% to use it for emergencies.
But we do recommend that you follow the storage instructions in the manual to prolong the life of your battery.
Q: Does the Delta Pro reduce charge rate when nearing fully charged?
A: Usually the speed of charging drops when the unit is almost full and it also drops when the inner temperature of the unit rises.
Q: Does the Delta Pro operate as an EPS/UPS?
A: Yes, you can use DELTA Pro as an EPS. In case of a sudden blackout, the product can automatically switch to the battery powered supply mode within 30ms.
But keep in mind this is a a basic UPS function, this function does not support 0ms switching, so please do not connect DELTA Pro to any device that requires 0ms UPS, such as data servers and workstations. Please test and confirm the compatibility before using DELTA Pro .
Q: How many amp hours on the Eco pro delta?
A: DELTA pro's capacity is 3600Wh which is equal to 1125Ah.
Please keep in mind that DELTA pro has LFP battery and its voltage is 3.2v, therefore the calculation was done according to LFP battery voltage
Q: Can i charge my Tesla?
A: Yes, you can Charge your Tesla with DELTA Pro. But you will require generator neutral grounding plug as DELTA Pro's sockets are not grounded and we didn't do grounding-free optimization for them.
Q: How long would the pro power my home gas furnace?
A: It depends on the specifications of the gas furnace. Keep in mind that DELTA Pro AC output for the US version is: 5 outlets, 3600W total (Surge 7200W), and its battery capacity is 3600Wh
, and you can also add an extra DELTA Pro Smart Extra Battery to increase the capacity. So as long as your devices match DELTA Pro's specifications they should work normally when powered by it.
Q: Can I go solar with that in RV?
A: You can if the solar panels specifications match DELTA Pro solar charge input (11-150V, 12A, 1200W Max)
Q: Is Eco Flow pro models are designed for Australian
Rated voltage of 240 volts
A: There is an international version and an Australian version of this product.
Q: Can one of these packs be used for emergency charging of a Tesla, and other EV's?
A: "It depends on the specifications of the EV. Keep in mind that DELTA Pro output for the US version is: 5 outlets, 3600W total (Surge 7200W), and its battery capacity is 3600Wh, and you can add DELTA Pro Smart Extra Battery to it to increase the capacity. So as long as your devices match DELTA Pro's specifications they should work normally when powered by it."
What’s in the box
1.DELTA Pro 2.AC Charging Cable 3.Car Charging Cable 4.Solar Charging Cable 5.DC5521 to DC5525 cable 6.Handle Cover 7.DELTA Pro to Smart Generator Adapter 8.User Manual
Delta Brochure Pdf
Customers can request a full refund within 24 hours after placing an order on ebikehaul.com.
Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.6% for Amazon Pay users, 3.5% for Affirm and Klarna users).
Orders purchased after 30 days could not be canceled.
Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state or by province or by country.
DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
All EcoFlow products purchased on ebikehaul.com come with a limited warranty (“warranty”) as set out below. BY USING THE ECOFLOW PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.
We provide a limited warranty for purchases on ebikehaul.com. The warranty period is measured starting on the date the original consumer purchaser received the products.
Warranty Period (Months)
R600/R600 Max/R600 Pro/EF-1500*
DELTA **/RIVER/RIVER Max/RIVER Extra Battery/RIVER Pro/RIVER Pro Extra Battery
RIVER 370/RIVER 412/RIVER 500
110W Solar Panel/160W Solar Panel/85W Solar Panel/21W Solar Panel/60W Solar Panel/50W Solar Panel
River Bank/Rapid Power Bank/Rapid Plus Power Bank
Cables/Chargers (inside the package/sold separately)
*For RIVER series Kickstarter backers, EcoFlow offers 36 months warranty.
**For DELTA Kickstarter backers, EcoFlow offers an exclusive lifetime battery warranty. Kickstarter backers will need to cover the freight fees if the batteries need to be replaced.
Exclusions and Limitations
This warranty does not apply:
- Non-quality related issues;
- Items purchased from unauthorized resellers;
- Purchases without valid proof of purchase;
- Items that have been refunded;
- Items that have expired their warranty period;
- Any defects or damages caused by misuse of products, unauthorized modification, disassembly or operation not in accordance with the official instructions or manuals;
- Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
- Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
- Lost or stolen products;
- Free products.
Valid Proof of Purchase
- Order number of purchases made through ebikehaul.com
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Most of our products have an over 12-month warranty. Because most shipping information cannot be found online after 6 months the transport ends (if the original purchaser can’t find it online), the warranty period is measured starting on the date of purchase by the original consumer purchaser. We will extend the warranty period for you by one month.
How to claim your warranty?
Claim your warranty on ecolfow.com : https://ecoflow.com/apps/product-registration
(Find Your Product's Serial Number: https://ecoflow.com/apps/product-registration?serialNumber=true)
Contact EcoFlow Customer Service Team at email@example.com or +1 (800)-368-8604.
Attach a short video to show the issues.
While the Customer Service Representative processes the claim, you will receive a Return Material Authorization (RMA) form.
If your item is eligible for EcoFlow Warranty Policy, you will receive a prepaid shipping label*. Please follow the instructions on how to properly package and return the item safely. Please follow the instructions above before you ship out the products.
*Please note that we can only provide prepaid return shipping labels for return packages in the U.S. and Europe. For return in other countries and areas, please contact our Customer Service Team at firstname.lastname@example.org for more details.
**Instruction on how to properly package and return the item safely.
EcoFlow will proceed with replacement 15 business days* after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
All replacement items will follow the same warranty time frame of the original defective item or 3 months after being replaced, whichever is later.
*Please note that delivery is subject to changes caused by force majeure.
Thank you for visiting and shopping at ebikehaul.com. aims to offer you the best shipping options.
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipment to P.O. boxes or APO/FPO addresses
ebikehaul.com ships to addresses within the U.S., some of U.S. Territories (Please consult Sales@ ebikehaul.com before ordering) and does not ship to P.O. Box and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most EcoFlow packages are shipped via UPS or FedEx. You could contact FedEx: 1(800) 463-3339 or UPS Domestic: 1-888-742-5877 for further shipping information. The estimated delivery time is 7-10 business days.
ebikehaul.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days at email@example.com.
Customers can request a full refund within 24 hours after placing an order on ebikehaul.com. Please note that we will charge a transaction fee if you request cancelation after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). We will not charge a transaction fee for orders placed using Shopify payment. Orders purchased after 30 days could not be canceled.
Return & Refund
The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then register your order in our return center (https://ecoflow.returnscenter.com/) to obtain a shipping label. To avoid paying high, please note that a double shipping fee may be deducted from the final return if you directly reject the products.
For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you a full refund or one-time free replacement after you receive the goods.
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via Sales@ebikehaul.com.
Please follow the 3 steps to process your return
◆ Step 1:
Register your order in our return center: https://ecoflow.returnscenter.com/
◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.
◆ Step 3:
EcoFlow Tech will process your return or warranty according to the return or warranty policy.
For more details, please refer to our EcoFlow Lithium Battery Return Instruction : https://ecoflow.com/pages/ecoflow-lithium-battery-return-instruction
Please DO NOT return the items without the RMA confirmation from the EcoFlow Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.
Return Shipping Cost
We will charge you the shipping fee under these circumstances:
- If you cancel your order over 24 hours and within 30 days without any reason, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users) + shipping cost.
- Any defects or damages caused by exposure to excessive heat, liquids, or other external causes.
- Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts.
- Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals.
RIVER Extra Battery
RIVER Pro Extra Battery
After-sale Service Contact