Please select the EBC Bike Model you will be using your Smart Super Charger with above.
- 3.5 amp
- Aluminium casing
- CCCV smart technology
- Cooling fans
- dual fuse safety system
- three pin safety plug
|Dimensions||9 × 3.5 × 6 in|
|EBC Bike Model||
Model C, Model S, Model X, Model Y, Model R, Model M
You will get a full refund If you cancel your order after 24 hours. After that, you will be subject to cancellation fees depends on your method of payments.
2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users, 3.29% + $0.30 for Klarna users, 2.69% + $0.29 for Moolah users
We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get the full refund. We cannot cancel the order if the product is already shipped out. For rejection, we have to refund you after deducting the shipping cost.
You must register your electric bike with EBC within 30 days of purchase for warranty to be valid. You only need to provide your name, date of purchase, and model. Warranty is non-transferrable to 3rd Party Purchasers. Call us if you have any questions.
Electric Bike Company
1351 Logan Ave,
Bike, Battery , Motor , Color Customizer & Paint
We offer a 30 Day Limited Warranty against defective paint and fading (excluding neon colors) to the original retail purchaser.
EBC Paint, 30 Day Limited Warranty DOES NOT cover:
- Normal wear and tear – Damage from abuse, neglect, misuse, or accident – Improper assembly and/or follow-up maintenance – Damage from stunt riding, jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bicycle.
- All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.
Disclaimer – We pride ourselves in our quality painting, branding and color matching program. We do however understand there might be a discrepancy. We do not guarantee the color on the renderings and printouts, however, should you not be satisfied we do offer a $600 restocking fee.
We offer a 5 year warranty against manufacturer defect, but if it’s because the battery was not charged and went dead overtime – it will not be able to recharge. You will either need a new battery or send it back to us for repair. Customers can either drop off or ship the battery back at their expense for repair. There is no repair cost or exchange cost to fix or exchange the battery within the first 30 days if it was due to manufacturer defect. After 30 days, each battery repair will incur a labor charge, which varies dependent on the repair type. If you would rather exchange the battery instead of getting it repaired, the cost to do an exchange is $399 for a standard battery and $499 for an upgraded battery. You will receive a new battery and we will retain the old battery. Customers will incur the shipping cost to do a battery exchange. After 5 years, you will need to pay the full retail price of a new standard or upgraded battery. Remember to always charge your battery every 1-2 months when not in use and water damage is not covered under the warranty. Please contact our Customer Support team for information regarding our battery warranty.
We offer a 10 year warranty against manufacturer defect, but if it’s because the motor was damaged from abuse, neglect, misuse, or accident, you will either need a new motor or send back to us for repair. Customers can either drop off or ship the motor back at their expense for repair. There is no repair cost or exchange cost to fix or exchange the motor within the first 30 days if it was due to manufacturer defect. After 30 days, each motor repair will incur a labor charge, which varies dependent on the repair type. If you would rather exchange the motor instead of getting it repaired, the cost to do an exchange is $399. You will receive a new motor and we will retain the old motor. Customers will incur the shipping cost to do a motor exchange. After 10 years, you will need to pay the full retail price of a new motor. Please contact our Customer Support team for information regarding our motor warranty.
NOT COVERED UNDER WARRANTY AFTER 30 DAYS
- LCD Screen
- 3.5 Amp External Smart Super Charger
NOT COVERED UNDER WARRANTY DUE TO NORMAL WEAR AND TEAR AND/OR ABUSE
- Inner Tubes
- Damage to bike and/or bike components due to abuse, neglect, misuse, or accident.
FOR DETAILED WARRANTY INFORMATION PLEASE DOWNLOAD OUR COMPLETE DOCUMENT BELOW
- Repairs are by appointment only at the EBC factory. Please call the customer service team at 949-264-4080 to schedule your appointment. Repairs are done Monday – Friday from 8am
– 5pm. Appointments are for drop off and it’s a 24 – 48 hours turnaround time for completion. $50 for minimum half hour for any service (does not include parts).
• Please note: Factory walk-ins are welcome for minimal small repairs such as a flat tire repair. Depending on the appointment repair queue, walk-ins for minimal repairs may require additional turnaround time for completion as the appointment queue permits. Appointments are always first for completion.
• Walk-ins are always welcome at BOTH showroom locations for minimal repairs/issues as well. Please call the showrooms for their turnaround time frame.
• Please be aware that charges for parts and labor must be paid before picking up your bike. Warrantied items or claims are at time of the scheduling of appointments. Items covered under warranty are Battery (5 years), Motor (10 years), Frame (10 years), Paint (30 days). Electrical components, bike parts, brakes, & labor are NOT COVERED under warranty. Please refer to our warranty page for details.
Pricing for most common repairs/issues and services are as follows:
• Repair & Parts: ($50 minimum half hour for any service)
|Cost of Repair||Cost of Repair||Cost of Repair||Cost of Repair||Cost of Repair|
|Tune Up: $65||Brake Pads: $24.99||Grips: $36||LCD Screen Button: $19.99||Misc. Service: $100/hour|
|Flat Tire Repair: $25||Brake Rotor $19.99||Handlebars: $39.99||Replace Motor Keystock: $50||Scooter Tube Replacement: $45|
|Battery Refresh: $50||Color LCD Screen: $124||Headset: $29.99||Retractable Cord: $49.99||Throttle: $19.99|
|Brake Bleed (per brake): $45||Continental Tire: $60||Inner Tube: $22||Stem: $25|
|Brake Line: $29.99||Elctrical Issue Diagnostic- Bike: $25 & Scooter $35||Julet Wire: $14||Saddle: $75|
|Brake Lever: $69.99||Fat Frank Tire: $49.99||Kickstand: $25.99||Spoke Repair: $60|
We are not satisfied unless you are completely satisfied. We ask that you give our E-bikes a few rides before coming to this conclusion. We believe that we have produced a high quality product that you will love. Should you decide your bike is not for you, please contact our team within 30 days to make arrangements.
*All models will incur a $600 restocking fee.
Simply repack the E-bike with the original shipping material and box.
All refunds will be processed after item has been received and inspected. (Please note that any damages incurred to a returned bike will be deducted from the refund amount) A net value will be evaluated, and a refund will be issued within 5-7 business days.
All cancelled orders will be processed within 5-7 business days from receipt of notice of cancellation.
Please contact us if you have any questions or wish to proceed with the return.
We build, test, and inspect each ebike to perfection. Once we receive your order, you will receive a confirmation email and estimated delivery time.
Your bike will ship
Within 4 Weeks- if not customized.
After an average of 10 to 12 weeks from placing the order, if not sooner, if you customize your bike.
We do apologize for the delay and are working to reduce the lead time. Feel free to email us for more accurate estimations.
We will notify you when the ebike is ready to ship and again when it leaves our premises. We will also forward you the tracking information, so that you can follow the shipment. Shipping takes about 1 to 5 business days, depending on your location. The shipping agency will contact you about 24 hours before delivery to set up a time window that works for you.
SHIPPING TO ALASKA & HAWAII
$599 (per Bike)
SHIPPING TO CANADA
$1099 (per Bike)
including duties and taxes
Approx. $1200 FULLY assembled to most International destinations.
Please call for an individual quote
ELECTRIC BIKE COMPANY strives to provide the best USA custom built electric cruiser in the world, by far, using high quality global materials, local bike builders, highest quality parts, inspected and tested in our factory, delivered to your door fully assembled.
Forecast, Blue Skies
THE ELECTRIC BIKE COMPANY DIFFERENCE...
Built entirely in Newport Beach, California, USA, with global materials.
Made to order and completely customizable, from color to branding to accessories
Factory direct to consumer business model, meaning no unnecessary markups like those that are placed on imported e-bikes
Five-year warranty on the battery
10-year warranty on the motor and frame
Easy Riding from here
After a successful career in the restaurant business, Sean Lupton-Smith decided it was time to take on a new venture – one that would create real, everlasting change in the world. Inspired by the power of transportation and mobility, Sean realized electric bikes represent something tremendously special. It opens doors for the non-cyclist, the person who normally would not consider riding a bike because of hills, distance, age, fitness levels or even the simple inconvenience of arriving to work sweaty. An electric bike negates all of those stumbling blocks, motivating non-cyclists, to get on the saddle. Sean began designing and building his e-bike in Newport Beach, California, and he soon realized that he built an electric cruiser focused on helping the 99% of the population who currently don’t cycle. Instead, experience all of the freedom, benefits, and fun of riding.
Combining luxury and leisure with conscious consumerism, Electric Bike Company is paving the way for the next mode of transportation.
After a steep, arduous and invaluable learning curve, Sean and his staff dedicated themselves to creating the safest, most technologically-sound e-bike and battery on the market. To do this, Sean bought into Turn-Life, a battery company that produces batteries for electric bikes, boats, golf carts and more.
In doing this, Sean and his engineers completely redesigned the old Electric Bike Company battery to include two temperature sensors in each battery pack that relay a warning to the Smart Battery Management System if the battery becomes too hot. If this happens, the system immediately shuts off the battery, thus reducing the risk of a fire to almost none. In addition, each cell within the battery is now individually inspected and fused by Turn-Life engineers before it is put onto a bike to ensure maximum safety and quality.