EcoFlow EcoFlow 5kWh Power Kits - eBike Haul
EcoFlow EcoFlow 5kWh Power Kits - eBike Haul
EcoFlow EcoFlow 5kWh Power Kits - eBike Haul

EcoFlow 5kWh Power Kits

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EcoFlow 5kWh Power Kits

5kWh Power Kits offer energy for carefree off-grid living and RV trips. Expand this kit to 6kWh by adding another battery. 

Easy Set Up: The integrated EcoFlow Power Hub has a simple plug-and-play design, allowing you to expand and customize your kit faster than any other power solution on the market.

Save Space: EcoFlow Power Hub combines two MPPT solar charge controllers, one battery charger with MPPT, one DC-DC step-down converter, and an inverter-charger. With fewer modules and thinner wires, this 48V system saves you space and installation hassle.

Charge Your Way: EcoFlow Power Kits support multiple charging methods. Get plenty of solar power, use your alternator, plug in shore power, or even use an EcoFlow Smart Generator for emergency charging.

Get Set Kit (5kWh) Includes:

1x Power Hub

1x 5kWh LFP Battery

1x Cable Pack

Prepared Kit (5kWh) Includes:

1x Power Hub

1x 5kWh LFP Battery

1x Cable Pack

1x AC / DC Smart Distribution Panel

1x Battery Mounting Strap

Prepared Kit (5kWh) Includes:

1x Power Hub

1x 5kWh LFP Battery

1x Cable Pack

1x AC / DC Smart Distribution Panel

1x Power Kit Console

1x Smart Generator

1x Battery Mounting Strap

 EcoFlow Power Kits are the world's first integrated, plug-and-play power solutions designed especially for tiny homes and RVs

EcoFlow 2kWh Power Kits

EcoFlow Power Kits 

Power for :

Off-grid Builds

Kits for Any Cabin Size

From Tiny Home to off-grid Cabin, You can adjust your kit to fit any size build

≤15m²/160ft²

16-40m²/161-430ft²

>40m²/>430ft²

 

Vans/ RVs/ Trailers

Customizable Kits for Any Van Size

Whether you're replacing your van's electrics or building a system from scratch, Power Kits Plug-and-Play system allows you to easily modify your hardware to fit your van and power needs.

 Class A

Camper Van

Class C

Travel Trailer


 

Find the Battery stack that fits your power needs

EcoFlow Power Kits

4 Charging Methods

You might be on the road, but there are plenty of ways to charge, and fast. We’ve designed a new range of rigid and flexible solar panels giving your van a solar input of up to 4800W*. Use your alternator to recharge with 1000W. Spending the night on a campsite? Then take advantage of shore power for an extra 3000W. Caught short? Rely on our Smart Generator for emergency backup.

*Tested using a production model in a closed environment with favorable conditions. Actual results may vary depending on environment, usage, and firmware version.

 

4800W Solar Power Input

EcoFlow Power Kits

1000W Vehicle Alternator Input

3000W Shore Power Input

1800W Smart Generator Input

 

Setups Made Simple

Simple Assembly

We made our modular system plug-and-play so you can quickly customize your van power whenever you want. Simply stack a battery to increase capacity, or plug in a solar panel for faster charging.

We’ve got experts on-hand to guide you through the installation process or put you in touch with authorized and reputable installers.

EcoFlow Power Kits


Compact & Integrated Design

Unlike other RV power solutions, Power Kits combine five components into one Power Hub that deals with all your power needs, saving you space, money, and set-up hassle. Our 2 and 5kWh batteries securely stack in threes, giving you an expandable capacity of up to 15kWh.

 

 

 

Space-Saving Solutions

To save your valuable space, we shrank down the traditional power kit, integrating components, using thinner wires, and creating a unique stackable battery. Conveniently conceal the Power Hub, batteries and other accessories so they’re out of sight, under seats or in a closet.

EcoFlow Power Kits Product

Auto Heating Batteries

Our LFP Batteries are heating so you can even use them in cold climates without affecting their life-span.

Batteries, Power Hub, and Console are not waterproof and should not be permanently placed outside.


EcoFlow Power Kits

 

48V, a safer, smaller power solution

Power Kits offer you a safe, 48V power solution for your off-grid home. A 48V system produces the same amount of power, but unlike 12Vs, only a quarter of the electric current passes through thinner wires, producing significantly less heat and power loss

 

EcoFlow Power Kits Product 

Smart Controls

Keep an eye on your energy at home and on the go with a whole host of setting options and real-time data tracking accessible from the app and Power Kit Console


Power Kits Components and Solar Panels

 

Power Hub

Five Electronic Essentials in One.

We combined all the essential 48V components into one Plug-and-Play Power Box. With fewer wires and modules, it's 5 times faster to set up, saves masses of space, and your wallet too.

 

 


 

Power Hub has a 3600W output, and includes two MPPT Solar charge controller, a DC-DC battery charger with MPPT, an inverter charger, and a DC-DC step-down converter. Everything you need to power your tiny home or van.

Five essential features in one 

1- Inverter Charger:

Bypass mode: Send grid power directly to AC appliances.

EPS: Automatically kicks on when grid power goes off.

X-Boost: Allows you to reach 5000W AC output.

X-Stream: Fat Charge with 3000W AC input.

2- Battery Charger with MPPT:

Smart: Automatically recognizes alternator and PV charging, and recognizes when the vehicle is idling and stops drawing current.

Protective: Alternator charging adjusts the current, protecting the alternator and the starter battery.

3- MPPT solar charger controller:

Independence: Three independent MPPTs can use solar panels from different brands from different power.

Smart: An exceptional MPPT algorithm (fast MPPT tracking & optimal solar yield).

High Efficiency: Outstanding conversion efficiency.

Protective: Extensive electronic protection.

4- Built-in Wi-Fi and BlueTooth:

Compatible: Use your phone to connect with the Power Hub via Blue Tooth to configure your home Wi-Fi. Control your entire system using your Wi-Fi connection.

5- AC outlet: 

Ease of Use: Simply plug and play.

Output: 2400W AC outlet.

Plug-and-play convenience

 

 

LFP Batteries

Stack & Store Energy

Available in two sizes, both 2 and 5kWh stack up to 3 for a capacity of up to 15kWh. Integrated BMS protects the batteries from operating beyond their capacity by monitoring temperature, voltage, and current, keeping your home and system safe. With built-in auto-heating, you can use the batteries safely in temperatures as low as -4°F.

Battery installed with Mounting Strap

 

Batteries installed with Mounting Bracket

 

Batteries installed with Mounting Clamp

 

Versatile Energy Storage


 

Solar Panels

Mix and match size, type and solar input

Plug in a combination of rigid, flexible, and portable solar panels for an input of 4800W. As well as our existing range of portable panels, we’re adding a 100W flexible and rigid solar panel as well as a 400W rigid option to our Power Kits range.

*Solar panels sold separately.

 

Solar Panels

For RVs, vans and trailers

100W Rigid Solar Panel: 

Cutting-edge battery cell technology drives high solar output.

Easy to set up with pre-drilled holes for a variety of configurations.

Sleek and slim design.

Built to endure extreme weather and last for decades.

Comes with a 3.3 ft solar cable for easer and more flexible installation.

100W Rigid Solar Panel


100W Flexible Solar Panel: 

Lightweight and easy to carry and install.

Can bend to fit curved surfaces.

Industry-leading IP68 water resistant case designed to survive heavy rain and storms.

Comes with a 3.3 ft solar cable for easier and more flexible installation.

100W Flexible Solar Panel

 

400W Portable Solar Panel: 

Highly efficient solar panels with high solar output and an improved efficiency rating of 23%.

Self-Supporting with the protective case, allowing the flexible solar panel to capture the most rays.

Durable and lightweight.

Folding, portable design saves space for travel and storage.


For Off-grid Home

Our most densely packed solar panel for optimized solar output.

Can be used on or Off-grid.

Variety of compatible mounting accessories to fit any configuration.

100W Rigid Solar Panel


400W Portable Solar Panel: 

Highly efficient solar panels with high solar output and an improved efficiency rating of 23%.

Self-Supporting with the protective case, allowing the flexible solar panel to capture the most rays.

Durable and lightweight.

Folding, portable design saves space for travel and storage.

Solar Panels

AC/DC Smart Distribution Panel

Take control

With 12 fused DC positions, and 6 AC positions you can manage the power distribution around your RV or tiny home. Control up to 6 DC positions from the EcoFlow app or Console.

AC/DC Smart Distribution Panel

Safe and reliable power control

 

 

Safe and reliable power control

With a simply-wired plug and clear LED indicators, the Smart Distribution Panel offers an easy setup and makes adjusting power distribution more manageable than ever.

AC/DC Smart Distribution Panel

 

 

 

Power Kit Console

Mount, Modify, & Monitor Energy

Conveniently mount the Power Kit Console to control your entire power system from the comfort of your RV or small home. Keep an eye on your energy usage, adjust settings and see your energy input all from the handy screen.

EcoFlow Power Kits

EcoFlow Power Kits

Power Kit Console

Power at your fingertips

Power Kit Console

The World’s First Portable Home Battery ecosystem

DELTA Pro's expandable ecosystem provides you with power during blackouts, customizable energy around the clock, and lower energy bills. How does it achieve all this? With a selection of extra batteries, smart generators, solar trackers, wind turbines, a smart home panel, and more. From backup power to reducing your reliance on the grid with green alternatives, the DELTA Pro ecosystem can be customized to your needs.

 

 

Specifications 

Power Hub

Net weight (lbs) 31
Net Weight (kg) 14
Dimension (inch) 11.8 x 18.9 x 5.5 in(Height x Width x Depth)
Dimension (cm) 30 x 48 x 14 cm (Height x Width x Depth)
Tests and Certifications UL Standard, FCC,ICES
Wi-Fi
Bluetooth
Mobile App
AC Main Output/Frequency Pure Sine Wave, 3600W (Surge 7200W), 120V, 50Hz/60Hz
DC Main Output 13.6V/70A 1000W Max; 26.4V/60A, 1600W Max
AC Main Input X-Stream Fast Charging 3000W Max, 30A Max
AC Main Input Voltage/Frequency 100-120V, 50Hz/60Hz
Solar Charging Input 15-150V 30A, 1600W Max
Alternator Charging Input 13V-60V, 60A, 1000W Max
Operating Temperature -13°F-140°F 
Discharge Temperature -13°F-140°F 
Charge Temperature -13°F-140°F 
Storage Temperature -13°F-140°F

 

2kWh LFP Battery

Capacity 2048Wh (51.2V, 40Ah)
Cell Chemistry Lithium Iron Phosphate 
Cycle Life ~3000 Cycles up to 80% Capacity
Net weight (lbs) 37
Dimension (inch) 11.2x13.7x7.8in (Height x Width x Depth)
Dimension (cm) 28.4x34.8x19.8cm (Height x Width x Depth)
Net Weight (kg) 16.8
Protection Level IP54
Tests and Certifications UL Standard, FCC, CE, E-Mark, UKCA, UN38.3, RCM, PSE
Storage Temperature (F) -4°F–140°F
Storage Temperature C -20°C–60°C
Operating Temperature (F) -4°F-122°F
Operating Temperature C -20℃-60℃

 

5kWh LFP Battery

Capacity 5120Wh (51.2V, 100Ah)
Cell Chemistry Lithium Iron Phosphate 
Cycle Life ~3500 Cycles up to 80% Capacity
Net weight (lbs) 90
Dimension (inch) 11.8x19.7x10.2in (Height x Width x Depth)
Dimension (cm) 30x50x26cm (Height x Width x Depth)
Net Weight (kg) 41
Protection Level IP54
Tests and Certifications UL Standard, FCC, CE, E-Mark, UKCA, UN38.3, RCM, PSE
Storage Temperature (F) -4°F–140°F
Storage Temperature C -20°C–60°C
Operating Temperature (F) -4°F-122°F
Operating Temperature C -20℃-60℃

 

Power Kit Console

Touch Screen (Diagonal Measurement) 7 Inch (6x3.4in) (Width x Height)
Power Supply Voltage 12 VDC
Operating Temperature C -20℃-60℃
Operating Temperature (F)  -4°F-140°F 
Dimension (inch) 4.5x8x0.9in (Height x Width x Depth)
Dimension (cm) 113.3x204.5x22.35mm (Height x Width x Depth)
Net weight (lbs) 1
Net Weight (kg) 0.45
Tests and Certifications UL Standard, FCC,ICES,CE,UKCA,E-Mark,RCM,TELEC,KCC

 

AC/DC Smart Distribution Panel

AC Main Input 30A Max. 120V, 3600W
DC Main Input 70A Max
AC Output 6 AC Positions, 20A Max Each
DC Output 12 Fused DC Positions (6 Positions Controllable via Power Kit Console & App) 
Operating Temperature C -25℃-60℃
Operating Temperature (F) -13°F-140°F 
Dimensions 8.3x13.9x3.9in (Height x Width x Depth)
Net Weight(lbs) 5.7lbs
Net Weight (kg) 2.6
Protection Level IP21
Tests and Certifications UL Standard, FCC,PSE
Delta Pro in Depth

 

Structure

If you’re somewhat familiar with portable power stations, the fact that it has wheels might come as a surprise, but a telescopic handle on the front gives it the maneuverability of a suitcase. The body is made from rigid ABS plastic that has been infused with metallic particles so it’s both lightweight and resistant to abrasion. Commonly used outlets like USB and wall outlets are on the front, technical ports are under the front corner panel, and input ports are on the back. Four powerful fans on the top keep the battery cool to maintain high cycle life and top performance. 

Battery

We picked the LiFePO4 battery chemistry because this industry favorite has a long cycle life, long shelf life, and high stability. Since DELTA Pros will be used around the world in every scenario imaginable, we paired it with an all-star battery management system to handle atypical temperatures, voltages, and currents, while simultaneously preserving the battery’s cycle life.

X-Stream
EcoFlow's proprietary X-Stream technology delivers one of the fastest AC recharging rates on the market. Using a built-in smart inverter, DELTA Pro can recharge its full 3600 watt-hours in 2 hours and 40 minutes at 1800W.

X-Boost
When the combined wattage of everything drawing power from DELTA Pro exceeds 3600 watts, EcoFlow’s X-Boost technology lets the unit accommodate 4500 watts worth of devices. Some devices will run at a lower wattage during this period – toasters may take longer and power tools may be less powerful, and some devices may not work at all. X-Boost shouldn’t be seen as a way to get 4500W out of DELTA Pro, but rather as a safety net so that a temporary surge in usage doesn’t overload the inverter.

Near, Far, Wherever 

DELTA Pro has physical buttons and switches for when it’s accessible, but the EcoFlow app lets you adjust, control, and monitor more. Connect at close range with Wi-Fi-based pairing or Bluetooth, or connect it to a home network to manage it from anywhere around the world.

LCD Screen

The oversized numbers and auto-brightness are designed for maximum readability at a distance, and the generous size of the display fits in key information for energy management.

  • Capacity as a percentage
  • Estimated runtime at your current usage (when discharging)
  • Time until fully recharged (when recharging)
  • Real-time input and output watts iIndicators about what’s plugged in, alerts, and connections

USB Ports

The USB ports on the front are for powering everyday devices in DC, which is more efficient than charging from the AC ports. The USB-C ports are at 100W and can charge newer laptops.

20A Outlet

Anything that plugs into your home’s wall outlet can be plugged into these four NEMA 5-20 outlets, even professional 20-amp devices. These outlets vary by region to match what is used in the home.

30A Outlet

Mid-sized RVs and trailers need a higher amperage than a regular wall outlet can provide, which means most all-in-one batteries can’t be used as a battery backup. With DELTA Pro, the cable on your RV that normally plugs into a campground’s shore power box plugs into its built-in NEMA TT-30 receptacle. (Not to be confused with the NEMA 10-30 receptacle used for dryers and welding machines)

Solar/Car Charging Input Port

Recharge DELTA Pro on a DC current through this XT60 cable. It supports 12V/24V charging from a car outlet for when you’re on the go and up to 1200W from solar input when you’re where you want to be. Charging from a car outlet for a few hours will provide a relatively small amount of power that is better suited to keeping your DELTA Pro topped off than for meeting your energy needs. Three 400W solar panels linked in a series can fill all of DELTA Pro’s 3600 watt-hour capacity in 4 to 8 hours with the right conditions. It might sound like a long time, but remember, 3600Wh is a whole lot of power.

X-Stream AC Charging Port

X-Stream is an EcoFlow technology capable of recharging 3600 watts hours of capacity in 2 hours and 42 minutes. That number can drop to below 2 hours when charging from solar and AC simultaneously.

AC Charge Speed Switch

The Speed Switch toggles between fast charging and the speed you set in the app (or 400W by default).

Overload Protection Switch

If you do manage to exceed the output DELTA can handle and “trip it’s breaker” so to speak, press this button before continuing.

Extra Battery Ports

These two ports connect with EcoFlow’s Extra Battery or Smart Generator. Read more about them in the EcoSystem section below.

Anderson Port

Like the 30A AC outlet, the Anderson output port is another way for RVs and trailers to get 30 amp service. Some swear by it for its versatility and efficiency, though it may require some know-how to set up if your outfit doesn’t have it integrated yet.

Car Outlet and DC 5521

Why is it that as the automotive industry is dropping 12V accessory outlets, portable power stations are picking them up? Car outlets are still a great way to get power from the battery without losing energy to DC to AC inversion – things with a car outlet are more efficient. The same goes for the two DC 5521 outlets for 5.5mm barrel plugs that appeal to a techier audience.

Remote Control Port

EcoFlow’s Remote Control shows DELTA Pro’s screen from a wired or wireless connection (see the Ecosystem section below for more info). Since the wired connection uses an Ethernet cable, it’s possible to run the cable for long distances and install Ethernet wall jack.

Standby Switch

DELTA Pro normally powers off after two hours of not being used, but when switched to standby mode, it can power on when something tries to draw power or remotely from the app or the Remote Control.

Infinity Port

We came up with this port because we needed something that was as smart as USB with the power of AC. Why? It lets DELTA Pro connect to another DELTA Pro or to the Smart Home Panel for home integration. It’s also how you can charge DELTA Pro from an EV charging station, just like you would an electric vehicle.

THE ECOSYSTEM

It’s hard to talk about DELTA Pro without looking at the ecosystem surrounding it. By ecosystem we mean all the add-ons that are compatible with a DELTA Pro so you can do more with it. Charge from an EV charging station, integrate DELTA Pro with your home circuitry, use a smart gas generator for worst-case scenarios, or connect a second DELTA Pro for the highest output available from a portable power station.

Smart Home Panel

Essentially a second breaker panel, the Smart Home Panel connects the battery capacity of one or two DELTA Pros to your home’s light fixtures and wall outlets. Decide which rooms get battery power either from the panel’s interface or from the EcoFlow app. The panel is how DELTA Pro can get used year-round both as an energy management solution.

Backup: Using the panel cuts out the need to bring your portable power station inside or run extension cords to different parts of the house. It also makes it possible to power things that don’t have plugs like lighting, alarm systems, well pumps, bathroom vent fans, and ceiling fans. 

Energy management: The Smart Home Panel’s second potential benefit is for capturing cheaper energy when electricity prices are lower, and running your home on stored power when rates are higher*. You can set all this up on the EcoFlow app so the switch to battery backup happens seamlessly and automatically.

Double voltage: With one DELTA Pro connected to the Smart Home Panel, any 120V wall outlet in your home becomes battery powered. With two DELTA Pro units, the Smart Home Panel combines their voltage to power both your 120V and 240V wall outlets for things like dryers, ovens, water heaters, and even HVAC systems.  

 *Savings are dependent on an electricity plan where prices vary throughout the day and are not at fixed rates.

Double Voltage Hub

For insanely high wattage devices when you’re not at home, the Double Voltage Hub – like the Smart Home Panel – connects two DELTA Pro units to output 7200 watts. You probably don’t own anything that would draw that much, but multiple things used at once could. The hub is suited for both mobile workstations using heavy-duty power tools and off-grid living spaces with all the amenities. Power 240V devices through the NEMA 6-20 outlets and NEMA L14-30 outlet, whose twist-lock design makes it ideal for any situation where there’s risk of pulling the cord loose.  

EV Station Charging Adapter

DELTA Pro is the first portable power station capable of recharging from an electric vehicle charging station. With an adapter in the Infinity port, DELTA Pro can recharge from 0–100% in less than 2 hours at any Level 2 EV charging station.

Remote Control

A screen that mirrors DELTA Pro’s at a bigger size makes it easier to manage energy usage when DELTA isn’t right in front of you. Connect by Bluetooth for convenience or Ethernet cable to cover longer distances and added certainty.

Extra Battery Unit

DELTA Pro’s Extra Battery has the same look and the same 3600Wh capacity, just without the ports. Two Extra Battery units can triple a DELTA Pro’s capacity, and this trio can connect to another DELTA Pro with two Extra Batteries using the Double Voltage Hub or the Smart Home Panel. That’s 21.6kWh of portable power!

Smart Generator

It may seem we’ve become the very thing we meant to destroy, but keep in mind that gas generators and portable power stations have their own strengths. The reality of portable power stations is that you can’t just pour in more capacity during emergencies, and some scenarios may exhaust your battery capacity faster than solar can recharge it. EcoFlow’s Smart Generator plugs into DELTA Pro’s extra battery port and automatically turns on when DELTA Pro’s battery drops below a certain level. The Smart Generator runs until DELTA Pro is charged up to a level you set in the app, and then powers off. That’s added confidence knowing DELTA Pro always has a fallback for the worst case scenario. If that day should ever come, the Smart Generator can charge DELTA Pro during the day, so you can sleep peacefully while DELTA Pro powers on through the night.

Cancellation

Customers can request a full refund within 36 hours after placing an order on ebikehaul.com. 

Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.6% for Amazon Pay users, 3.5% for Affirm and Klarna users).

Orders purchased after 30 days could not be canceled.

Warranty

All Power Kits components, excluding cables and accessories, include a 5-year warranty.

Rigid Solar Panels come with a 5-year warranty.

Flexible and foldable Solar Panel comes with a 3-year warranty.

Cables & accessories have a 12-month warranty.

All warranties begin when you receive the physical goods.

Manufactures, suppliers, or publishers, other than ecoflow.com, may provide their own warranties to you. Please contact them for further information. Please note that warranty period may vary according to local laws and regulations. Some countries, states and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state or by province or by country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

All EcoFlow products purchased on ecoflow.com come with a limited warranty (“warranty”) as set out below. BY USING ECOFLOW PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.

We provide a limited warranty for purchases on ecoflow.com. The warranty period is measured starting on the date the original consumer purchaser received the products.

Warranty Timeline

Item Warranty Period (Months)
R600
R600 Max
R600 Pro
EF-1500*
36
DELTA
DELTA mini
DELTA Max
DELTA Pro
DELTA Max Smart Extra Battery
DELTA Pro Smart Extra Battery
24
RIVER
RIVER Max
RIVER Pro
RIVER Extra Battery
RIVER Pro Extra Battery 
24
RIVER 370
RIVER 412
RIVER 500
18
Solar Panel:
400W
160W
110W
85W
60W
50W
21W
12
River Bank
Rapid Power Bank
Rapid Plus Power Bank
Wave Portable Air Conditioner
Wave Add-On Battery
12
Cables
Chargers (inside the package/sold separately)
12


Exclusions and Limitations

This warranty does not apply:

· Non-quality related issues;

· Items purchased from unauthorized resellers;

· Purchases without valid proof of purchase;

· Items that have been refunded;

· Items that have expired their warranty period;

· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

· Lost or stolen products;

· Free products.

Valid Proof of Purchase

  • Order number of purchases made through ebikehaul.com;
  • Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.

Most of our products have an over 12-month warranty. Because most shipping information cannot be found online after 6 months the transport ends (if the original purchaser can’t find it online), the warranty period is measured starting on the date of purchase by the original consumer purchaser. We will extend the warranty period for you by one month.

How to claim your warranty?

Step 1

Claim your warranty on ecolfow.com : https://ecoflow.com/apps/product-registration 

(Find Your Product's Serial Number: https://ecoflow.com/apps/product-registration?serialNumber=true)

Step 2

Contact EcoFlow Customer Service Team at support@ecoflow.com or +1 (800)-368-8604.

Attach a short video to show the issues.

Step 3

While the Customer Service Representative processes the claim, you will receive a Return Material Authorization (RMA) form.

If your item is eligible for EcoFlow Warranty Policy, you will received a prepaid shipping label*. Please follow the instructions on how to properly package and return the item safely. Please follow the instructions above before you ship out the products.

*Please note that we can only provide prepaid return shipping labels for return packages in the U.S. and Europe.

**Instruction on how to properly package and return the item safely.

Step 4

EcoFlow will proceed with replacement 15 business days* after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.

All replacement items will follow the same warranty time frame of the original defective item or 3 months after being replaced, whichever is later.

*Please note that we can only provide prepaid return shipping labels for return packages in the U.S. and Europe.

*Please note that delivery is subject to changes caused by force majeure.

Shipping, Returns & Refund

Shipping Policy

Thank you for visiting and shopping at ebikehaul.com. ebikehaul aims to offer you the best shipping options. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipment to P.O. boxes or APO/FPO addresses

ecoflow.com ships to addresses within the U.S., some of U.S. Territories, does not ship to P.O. Box and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most EcoFlow packages are shipped via UPS or FedEx. You could contact FedEx: 1(800) 463-3339 or UPS Domestic: 1-888-742-5877 for further shipping information. The estimated delivery time is 7-10 business days.

Damages

ecoflow.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 7 business days at info@ebikehaul.com.

International Shipping Policy

We currently do not ship outside the U.S, please visit our other sites by selecting countries.

Return Policy

Cancellation

Customers can request a full refund within 24 hours after placing an order on ecoflow.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). Orders purchased after 30 days could not be cancelled.

Return

Please contact info@ebikehaul.com for assistance. We will help you create a return label and process your refund after receiving your returned items.

For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods. 

Refund

After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via info@ebikehaul.com.

Return Shipping Cost

We will charge you the shipping fee under these circumstances: 

  • If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
  • Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
  • Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
  • Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
Product Shipping Cost
DELTA  $65
RIVER 370 $40
RIVER  $30
RIVER Extra Battery $15
RIVER Max $35
RIVER Pro $35
RIVER Pro Extra Battery $35
DELTA Max $70
DELTA Pro $90
RIVER Plus $30
RIVER Max Plus $35
110W/160W Solar Panel
$40
400W Solar Panel $70
DELTA Max Smart Extra Battery $70
DELTA Pro Smart Extra Battery $70
Smart Generator $70
Wave Portable Air Conditioner $70
Wave Add-On Battery $35
Delta MINI $60
220W Solar Panel $45 
Other Products $16
Q & A

1. Can I use the LFP batteries in a cold environment

With built-in auto-heating, you can use the batteries safely in temperatures as low as -4°F (-20°C). Charge heating is automatically activated when ambient temperature is below 0°C (32°F) and the battery is in charging mode. You can also use the EcoFlow App to turn on auto-heating while discharging.

2. Can I use my own non-EcoFlow batteries?

Power Hub is not compatible with third-party batteries.

3. Can I plug my home router cable into the RJ45 port?

The RJ45 port does not support a home router. The Power Hub has built-in Bluetooth and WiFi which can connect with your home network.You can use the EcoFlow APP to configure your home network and EcoFlow Power Hub WiFi connection.

4. Can I use third-party solar panels?

You can use third-party solar panels with Power Kits as long as the maximum open circuit voltage of solar panels arrays for each port does not exceed 150V.

5. How is the Power Kit Console powered?

The Power Kit Console is powered through RJ45 CAN Bus cable which connects to the RJ45 network port on EcoFlow Power Hub.

6. What's the maximum charging input for Power Kits?

The maximum input is 6000W from multiple charging methods, including solar charging, vehicle alternator charging,AC charging or Smart Generator Charging.

7. Does EcoFlow Power Hub support GFCI/RCD?

Yes, EcoFlow Power Hub support GFCI/RCD. An GFCI/RCD according to local regulations must be connected to Power Hub's AC input and output.

8. What are the various cable lengths?

All cables, apart from the Solar Charge Cable and Alternator Charge Cable, are 15ft (4.5m). The Solar Charge Cable and Alternator Charge Cable are 20ft (6m). You can adjust the cable lengths using our adapters.

9. What are the ventilation requirements?

The whole system should be well-ventilated at all times. It is highly recommended to leave enough space for the air inlet and outlet of the power hub, 10cm for the air inlet and 20cm for the air outlet.

10. Are Power Kits compatible with the EcoFlow Smart Home Panel?

Power Kits can work with the Smart Home Panel to expand battery capacity up to 30kWh and increase the AC Main Output to 7.2KW. Solar input will also rise to 9.6KW.

11. What's the maximum AC outlet wattage?

The maximum wattage of the standard AC outlet socket is 2400W, 120V, 20A.

12. Do you need a Smart Distribution Panel to use Power Kits?

If you're only using a Power Hub and EcoFlow LFP batteries, without the Distribution Panel, you can power appliances by using the AC Outlet on the front of the Power Hub.

13. Can I use my own generator?

Connect a third-party generator using the Shore Power AC outlet on the Power Hub.

14. Will I receive an alert if there's an error with my Power Kit?

The EcoFlow app will send a warning notification if an error occurs.

15. What's the maximum battery capacity per Power Hub?

You can connect up to three 5kWh LFP Batteries at the same time for a maximum capacity of 15kWh.

16. How do I repair a Power Kit if one of the components breaks?

If there's an issue with the system, you can go to an authorized EcoFlow dealer for a repair or exchange.

17. Can you mix 2kWh and 5kWh LFP Battery modules?

We don't recommend mixing 2kWh and 5kWh batteries, as this may shorten the battery cycle life.

18. Can the Power Hub store energy?

The Power Hub doesn't store energy, you need to connect at least one EcoFlow LFP Battery for storage.

19. Can I monitor and control charging using the EcoFlow app?

You can monitor energy usage, charging input, and adjust settings using the EcoFlow app.

20. Is a 48V system safe to use?

A 48V system produces the same amount of power as a 12V system, but only a quarter of the electric current passes through thinner wires, producing significantly less heat and making it much safer.

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