Full-Suspension Mountain Ebike
500W Rear Hub Motor
48V/15Ah Removable Lithium-Ion Battery w/ Samsung Cells
We Ship from CA, USA
Please note: Due to logistics policy, your order will be shipped with two packages. One package is BICYCLE and the other is BATTERY.
|Motor: Truckrun Brand 500W Rear Hub Motor|
|Battery: 48V/15Ah Removable Samsung Lithium-Ion Battery|
|Display: Aostirmotor SW-U-LCD Display|
|Drive Modes: 5-Level Pedal Assist System, Right Side Half-Twist Throttle & 7-Speed Shimano Sunrace Derailleur|
|Charge Time: 4-6 Hours|
|Frame: Full Suspension 6061 Aluminum Alloy Frame|
|Handlebar: 31.8mm x 660mm|
|Stem: 28.6mm x 31.8mm x 110mm|
|Brake: Tektro Mechanical Disc Brakes w/ 180mm Front & 160mm Rear Rotors|
|Tire: 20” x 4” Chaoyang Fat Tires Mounted on Aluminum Alloy Spoked Wheels|
|Front Suspension: Zoom Hydraulic Fork w/ Lockout|
|Rear Suspension: Rear Spring Shock|
|Saddle: City Type 27.2mm x 250mm|
|Light: LED Front and Rear Lights|
|Max Speed: 25 mph|
|Net Weight: 64 Lbs|
|Gross Weight: 75 Lbs|
|Product Size: 64” x 40”|
|Package Size: 56” x 11” x 30”|
|Saddle Height: 31” - 36”|
|Minimum Seat Height: 30”|
|Maximum Seat Height: 34”|
|Handlebar Length: 26”|
|Standover Height: 31”|
|Weight Capacity: 300 Lbs|
|Tool Kit: 1 pcs|
Normally, your order will be picked up by FedEx from our warehouse within 3 days;
2. However, due to COVID-19, the FedEx processing center is seriously understaffed, so your package tracking information cannot be pdated in time;
3. Shipping time of your order: 10-25 days.
4. You will not bear any loss, We promise.
Shipment to P.O. boxes or APO/FPO addresses
ebikehaul.com ships to addresses within the U.S., some of U.S. Territories (Please consult Sales@ ebikehaul.com before ordering) and does not ship to P.O. Box and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
ebikehaul.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days at email@example.com.
Return & Refund
Customers can request a full refund within 24 hours after placing an order on ebikehaul.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). Orders purchased after 30 days could not be canceled.
If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within30 daysof delivery. Please contact customer service staff (firstname.lastname@example.org) within 30 days. We will not accept return of bicycles without defective or damaged after 30 days.The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).
We will charge15%of the bicycle order as a processing fee, and you can only get a85%refund of the total order price.
Purchased Products that have not yet shipped shall be subject to a 10% processing fee.
Return process(return application is only accepted by email, not by phone)
a. Submit you return requestby mail. The email needs to include the order information, the reason for the return and the picture of the bike.
b. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
c.After getting authorizationfrom the customer service staff, we will send you aprepaid label. You need to print our label and affix on the box.
d. Your refund will be returned withinthree working daysafter our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.
If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.
Non-returnable items include:
All the accessories
Used products (except for extreme breakage/malfunction)
We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.
Monday – Friday: 9AM – 5PM (PST)
1567 S Campus Av, Ontario, CA 91761
After-sale warehouse address:
2710 Yates Ave, Commerce, CA 90040