EcoFlow DELTA Power Station represents the new standard of battery-powered generators. Compatible with a wide range of devices, you can stay powered for hours whenever and wherever.
- RECHARGE 0%--80% WITHIN 1 HOUR EcoFlow patent X-Stream Technology empowers EcoFlow DELTA to recharge at 10 times the speed of most portable power stations in the market
- 6x AC OUTLETS (Total 1800W) & 1260Wh CAPACITY The large inverter load enables EcoFlow DELTA to power most home appliances and heavy-duty DIY tools under 1800W (3300W Surge, Pure Sine Wave) with 1260Wh capacity
- FASTEST RECHARGE BY SOLAR AND CAR EcoFlow DELTA can be fully recharged by solar panels in about 4 hours, and fully charged through a 12/24V car port < 10 hours.
- POWER 13 DEVICES SIMULTANEOUSLY EcoFlow DELTA fits with every port you’ll ever need to power any devices anywhere, so you will always feel right at home.
*Please NOTE: This item is only applicable to orders in the US (except Alaska and the Virgin Islands).
Warning: DO NOT use RIVER series portable power station AC charging cables on DELTA series power stations. EcoFlow takes no responsibilities for any damages caused by customers' failure to follow instructions. Doing so will void the warranty.
Never lose power again
The world’s fastest charging portable power stations
Power your essential devices
One device to rule them all
Three easy ways to charge
Universal Solar Input
Meet Standard of Any Wall Outlets
Net Weight: 30.9lbs (14kg)
Dimension: 15.7 x 8.3 x 10.6 in (40 x 21 x 27 cm)
Charge Temperature: 32 to 113°F (0 to 45°C)
Discharge Temperature: -4 to 113°F (-20 to 45°C)
Color: Gray & black
Warranty: 24 months
Charge Method: AC Wall Outlet, 12V Car Adaptor, Solar Panel
Full Recharge Time: 1.6 Hours (AC) 10-12 Hours (12/24V Car Adaptor) 4-8 Hours (Using 4x 110W Solar Panels in parallel) 3.5-7 Hours (Using 3x 160W Solar Panels)
Capacity: 1260Wh (50.4V)
Cell Chemistry: Lithium-ion
Shelf Life: 1 year (after fully charged)
Life Span: 800 Cycles to 80%+ capacity
Management Systems: BMS, Over Voltage Protection, Overload Protection, Over Temperature Protection, Short Circuit Protection, Low Temperature Protection, Low Voltage Protection, Overcurrent Protection.
Testing and certification: UL CE FCC RoHS PSE
Cell Type: 18650
AC Charge Input Power: X-Stream charge (1200W max)
AC Charge Input Voltage: 100-120Vac (50Hz/60Hz)
Solar Charge Input: 400W 10-65V DC 10A max
Car Charger: 12V/24V DC 10A max
AC Output (x6): 1800W total (Surge 3300W), 120Vac (60Hz)
USB-A Output (x2): 5V DC, 2.4A, 12W Max, per port
USB-A Fast Charge (x2): 5V/2.4A,9V/2A,12V/1.5A 18W Max
USB-C Output (x2): 5V DC, 9V DC, 15V DC, 20V DC, 3A, 60W Max, per port
Car Power Output (x1): 108.8W, 13.6V DC, 8A max
What’s in the box
1. EcoFlow DELTA 2. DELTA Bag 3. 3.5m MC4 to XT60 Solar Panel Charging Cable 4. 1.5m AC Charging Cable 5. 1.5m Car Charging Cable 6. User Manual 7. Warranty Card
Compare The Models
Delta Brochure Pdf
Q & A
Q: How long is it warranted for? Can it be charged with 48v solar panels?
A: DELTA's warranty is 24 months.
DELTA's solar input is 400W 10-65V DC 10A max, so any solar panel within this range should work with it. But please keep in mind when you are using third party solar panels that the connector of the solar panel is MC4 type and note that EF products already have an MPPT board inside that controls solar charge. If the third brand solar panel has a separate controller, it might affect the solar charge.
Q: My Delta seems to self discharge when I let inverters on with no load. What are the DC/AC current or power each converters (USB, 12V and 220V) use when no load are plugged on them? Are those powers shown on display or not?
A: If you keep the DC output ports turned on without using them and without powering off DELTA, DELTA will be on ( even if the LCD screen is turned off) for 24hrs before shutting off automatically. And if the AC output ports are turned on, DELTA will be on for 12hrs before shutting off automatically. During this time your DELTA will consume power to stay turned on, so it's normal for the SOC to drop.
If you wish reduce the power loss, then turn off your AC/DC output ports when you aren't using them, or turn off your DELTA once you have finished using it.
Q: is there an option to connect 2 deltas together? parallel connection to double outputs?
A: Theoretically speaking, you can connect as many DELTAs in series (but not in parallel) as you want. However, the efficiency of the machines will be seriously compromised (The energy consumption of the inverters grows with the number of the connected machines). As a result, we do not recommend connecting more than 2 DELTAs in series, and it is necessary to fully charge every DELTA before you connect them together. Please keep in mind that connecting DELTA together will not increase the rated output but will only expand the capacity.
Q: Can I use it for air conditioner? 18000 btu
A: DELTA's ability to run the air conditioner depends on the air conditioner's specifications ( wattage, voltage, current).
DELTA's AC out put is 1800W total (Surge 3300W), so if you air conditioner is within this limit, DELTA will be able to run it.
We have tested DELTA on a1800W air conditioner and it was able to run it for 0.6hrs.
Q: Are the generator and solar panels waterproof?
A: DELTA isn't waterproof, so avoid getting it in contact with any liquid, and do not immerse DELTA in water or get it wet. Also do not use DELTA in rainy or humid environments.
As for the solar panels, all EF solar panels are IP67 rated, which means they can be submerged in a body of water up to a meter deep for 30 mins. They are also dustproof, durable, and suitable for outdoor usage. Please keep in mind when you want to clean your solar panel to use a gentle stream of water and not high-pressure water sources such as a jet spray, as high pressure may damage the solar panels.
Q: Trying to determine how many panels to order? Read that more improve charge times. What other benefits do more panels provide?
A: To charge your DELTA as fast as possible, we suggest you use 4 sets of 110W solar panel connected in parallel (which will be able to charge the unit in 4-8 hrs). Or you can use 3 sets of 160W solar panel (which will be able to charge the unit in 3.5-7 hrs).
Using less solar panels will increase the charging time. But we do not recommend you using 4 sets of 160W solar panel as it will be too much for DELTA.
Please keep in mind that these results are only applicable to EcoFlow solar panels, as we haven't tested other brands' solar panels. So if you choose to use a third party solar panel, the results might vary.
Q: Can I run a small (500w or 1000w on this?
A: Yes, 10 amp max, will take 3 to 4 hours or even more to charge; I use ac off the rectifier since it will do 20 amps. 400w system is what I have and and works fine.
Q: I bought a xt60 splitter to connect to both solar and the car at the same time but it doesn’t seem that both currents are being used as input at the same time. I want to charge it as soon as the vehicle turns on, without having to disconnect the solar
A: DELTA doesn't support dual charging. So using 2 methods of input at the same time will do more harm than good to your power station, because different methods of input have different voltages.
We highly don't suggest you keep trying to charge the unit in that way to avoid it being damaged.
If you wish to speed up the charging, then you can choose AC input or using one method at a time.
Q: Can the power station be used to power a small space heater?
A: That depends on the amount of power the space heater needs.
If it is within DELTA's output range, then it should be able to power it without any problems.
Q: what size gen do I need ro run 792 watts?
A: We suggest you check DELTA series as they have higher AC output than RIVER series.
Either DELTA mini or DELTA might be a more suitable option for your 792 watts needs, but that depends on how long do you want to run the device that consumes 792W.
DELTA mini has a capacity of 882Wh and an AC output of 1400W total (Surge 2100W).
DELTA has a capacity of 1260Wh and an AC output of 1800W total (Surge 3300W).
If you wish to run it for a longer time then choose a power station with a higher capacity.
Q: Does any Delta power station AC output supports a 3 prong plug with grounding.
A: DELTA's AC output supports a 3 prong plug. There are small holes in the middle between the 2 prong in the AC output. Those are for the third prong. But please keep in mind that DELTA's sockets are not grounded and we didn't do grounding-free optimization. Therefore, if you want to charge or power a device that needs grounding, it is recommended to use an adapter to simulate grounding.
The picture below shows the 3rd hole for 3-prong devices.
Q: Would run my electric car for a few miles?
A: DELTA can charge EVs if they are within it's output range. However, the mileage that can be lasted after one charge by DELTA varies, it is depends on the types of EVs you are driving and the ambient temperatures. You should also keep on mind that DELTA's sockets are not grounded and we didn't do grounding-free optimization, so you will need to get an adapter to simulate grounding.
Q: I found an information That says Ah=wh/v Delta : 1260wh/50.4v=25ah River:pro : 720wh/28.8v=25ah What is the difference between the first voltage & the second voltage What will be used in middle east?
A: First of all you should know the voltage for the battery before calculating Ah. Our products with NCM battery have 3.6 voltage, and products with LFP battery have 3.2 voltage.
Both DELTA and RIVER Pro have NCM battery, therefore the voltage you should use for calculating is 3.6 v.
DELTA's capacity is 1260Wh, which would be (1260/3.6) 350Ah.
RIVER Pro's capacity is 720Wh, which would be (720/3.6) 200Ah.
Q: I want to charge my delta with my Toyota’s 12 V cigarette lighter port but the male DC plug that came with the delta melted both times I tried this. Toyota alternator puts out 140 watts and 12 volt port is 15 amps. How can I make this work?
A: The amount of current should be limited by the input device not the source. All cars are capable of more than 10 amps and as I said the limit should be the EcoFlow or the fuse size in your cars power outlet.
Some ones sticking it to you.
Q: Will this unit power an AC unit if not very cold temps but when heat is 95 and humidity is 85%?
A: DELTA has the capacity of 1260Wh, and should be able to run any device within its out put range [AC output : 1800W total (Surge 3300W), 120Vac (60Hz)].
So check and see if your air conditioner input needs matches DELTA's output.
Q: If I leave the DC output button ON all the time, and even when I’m not charging my phone, etc., will that waste energy?
A: If you leave DC output on without using it (idle), DELTA will remain turned on for 24 hrs before shutting off, during this time DELTA will continue to consume energy.
We suggest that you turn AC and DC outputs off after you have finished using them.
Q: Can the EcoFlow Delta batteries be replaced after the 500 cycles?
A: Currently battery replacement service isn't available, so if the battery gets damaged or shows any signs of irregular function, you can contact firstname.lastname@example.org and they will help you on the spot.
Also keep in mind that after 500 cycles, the battery should still be functioning normally but the capacity drops to 80% of its original capacity.
Q: How long will this generator keep my refrigerator on?
A: The capacity of DELTA is 1260Wh and different devices will affect the power efficiency of DELTA.
Devices like refrigerators are not using continuous power, they only run when the inside temperature is higher than the setting. Then the refrigerator will run for a while to get the temperature under the setting. The rest of the time it will stay at standby and not use power. We are not able to know how frequently the refrigerator will run(how many times it will run in an hour). Therefore, we are not able to forecast the exact runtime.
Q: can you use it for a pellet stove if I lost power and fridge and freezer?
A: DELTA should be able to power any device within it's output range, which is 1800W total (Surge 3300W) for the AC output.
So if your devices' specifications are within that range, DELTA should be able to power them.
Q: What are the dimensions, weight, and how loud is the fan in comparison to something else?
A: DELTA's dimensions are 15.7 x 8.3 x 10.6in (40 x 21 x 27cm), and it weighs 30.9lbs (14kg).
As for the fan noise we have tested it under 3 different conditions and here are the results:
If AC outlet is powering a device for less than 500W; the fan will be at 10% of its full speed, and it will produce less than 40DB(2-meter distance) .If AC outlet is powering a device between 500W-1200W; the fan will be at 30% of its full speed, and it will produce less than 45DB(2-meter distance). If AC outlet is powering a device above1200W; the fan will be at 100% of its full speed, and it will produce less than 50DB(2-meter distance). So DELTA's fan isn't noisy.
Q: Can you connect this EcoFlow Delta to an additional battery or another EcoFlow Delta or Delta mini to increase the power?
A: DELTA doesn't have an extra battery that you can connect it with it but you can connect it to another DELTA in series.
You can't connect more than 2 fully-charged DELTAs in series using the AC charging cable to get continuous power and supply appliances with high output requirements for up to 1.8 hours. In this mode you can't connect EF DELTA to the power grid using an AC charging cable, or the overcurrent protection may be triggered. You can connect DELTA to a home power grid and charge each DELTA separately. We do not recommend you to charge more than two DELTAs at the same time. Otherwise, the excessive load may cause damage to the home power grid.
Please keep in mind that this will not increase the output of DELTA (it will remain 1800W total for the AC output), this will only increase its capacity to make it run devices longer.
Q: I bought the EcoFlow Delta with two 160 w panels, can i add another 160 w panel and have three panels hooked in series ?
A: The Delta internal controller will limit the input from your solar panels to maximum 400 watts, so you can’t “overload” the unit. And since solar panels are never 100% efficient, the extra input wattage from your 3 x 160 = 480watt from your panels will likely produce more solar input than 4x 100 watt panels working at a lower efficiency. Just make sure you follow the directions with the panels in connecting in “series” vs “parallel” (they provide pictures) so you get maximum advantage
Q: Can you connect a River power station to a Delta power station, in order to start small and expand over time?
A: No, you can't. As they aren't compatible.
Q: I would like to power an electric trolling motor on a canoe. The trolling motor is 12 volts with a peak amp draw of 40 amps. What would it take to power the motor with the EcoFlow DELTA Power Station?
A: It depends on the specifications of the electric trolling motor. Keep in mind that DELTA AC output for the US version is: 6 outlets, 1800W total (Surge 3300W), and its battery capacity is 1260Wh
. So as long as your devices match DELTA 's specifications they should work normally when powered by it.
Q: Can i use this for 1.5hp electric motor?
A: It depends on the specifications of the electric motor. Keep in mind that DELTA output is: 1800W total (Surge 3300W), and its battery capacity is 1260Wh. So as long as your devices match DELTA's specifications they should work normally when powered by it.
Q: Can ii continue to charge while operating?
A: You can charge it through its AC input and use the DC output at the same time.
Q: How long does the unit retain its charge after it has been fully charged?
A: If you don't use it at all after fully charging it has a shelf life of 1 year.
Q: Do you have a 220–240-volt model.
A: Yes, there is.
Q: Can I use with a transfer switch in my brakers panel ?
A: As long as it has an XT60 connector that has total power input that is lower than 400W(65V, 10A max) for DELTA or 200W (25V,12A max) for RIVER series. The cables should be compatible.
Q: Can you control a Delta using a Bluetooth app?
A: DELTA cannot be controlled via Bluetooth.
Q: How do i get solar panels to work with this?
A: You will need to buy EcoFlow MC4 to XT60 Solar Cable to connect the solar panel to the power station.
Q: What is the maximum current through the 12 vdc output?
A: The maximum current is 8A
Q: Can this be charged by a solar panel at the same time as the car charger?
A: No. it can't. Because they have different voltages.
Q: What is the difference between DC and AC? When would I as an owner use DC?
A: Alternating Current (AC) is a type of electrical current, in which the direction of the flow of electrons switches back and forth at regular intervals or cycles. Current flowing in power lines and normal household electricity that comes from a wall outlet is alternating current.
Direct current (DC) is an electrical current that flows consistently in one direction. The current that flows in a flashlight or another appliance running on batteries is a direct current.
You can use DC to charge things like your phone.
Q: Could this possible charge an EV?
A: It depends on the power request. DELTA's battery capacity is 1260Wh.
Q: How long will this run a 400 watt hps grow light?
A: For about 2.5 hrs.
Q: Can this device be used to run a 1/2 HP sump pump?
A: It depends on the power request. DELTA's battery capacity is1260Wh and its AC output is 1600W total (Surge 3100W).
Q: Can you add extra batteries to the Delta Power Station?
A: No, you can't add extra batteries to it.
Q: 1800 watt total or 1800 each outlet?
A: 1800W total.
Q: Can a extra solar panel be added
A: For 110W solar panel, DELTA can support up to 4 sets. For 160W solar panel, DELTA can connect 3 sets.
Q: I have a espresso mobile van, can I use with my Esperesso machine?
A: Please note the output information of the EcoFlow DELTA is AC Output: 1800W (Surge 3300W)total, 120Vac (60Hz)/230Vac (50Hz); USB-A Output (x2): 5V DC, 2.4A, 12W Max, per port; USB-A Fast Charge (x2): 5V DC, 9V DC, 12V DC, 2.4A, 28W Max, per port; USB-C Output (x2): 5V DC, 9V DC, 15V DC, 20V DC, 3A, 60W Max, per port; Car Power Output (x1): 108.8W, 13.6V DC, 8A max
If the appliance power is under DELTA's request, the DELTA will be able to support the devices.
Q: Will I wear it out with continuous use to keep a fan running in a shed? Will the unit last through the 2 yr warranty with continuous low volt usage? Please advise
A: Please note all the battery products will have the same situation. For example, EcoFlow DELTA, the 800 cycles 80% lifespan means the battery capacity will drop to 80% after 800 cycles. The unit will still work normally. While kindly note that its battery life depends on the user's habits, maintenance methods, and frequency of use.
DELTA has 24 months warranty for sure.
Q: How many ah is the battery?
Delta - 1260Wh/50.4V=25Ah
River pro - 720Wh/28.8V=25Ah"
Q: I see all your graphic for connecting items to the ecflow delta, but none show a definitive picture of home or portable appliance with 3 prong plugs.
A: The EcoFlow DELTAd AC output supports a 3 prong plug. Please check the image below of the AC port, there are small holes in the middle. That is for the third prong.
In order to meet the UL2743 standard, EcoFlow DELTA's sockets are not grounded and we didn't do grounding-free optimization. If you want to charge your appliances with a ground line for safety consideration, it is recommended to do a DIY adapter or purchase one to simulate grounding.
Q: How many years will this unit last?
A: The life span of DELTA Power Station is 800 Cycles to 80%+ capacity. The shelf life of DELTA Power Station is 1 year (after fully charged).
Q: What is the maximum watts of solar you can connect? I was wondering if it can handle 525 watts. 175 x 3 Renogy panels.
A: "If you're using a third-party solar panel, please make sure:
1. The specification of the solar panel meets the requirement of the device, 400W 10-65V DC 10A max for DELTA and 200W 10-25V DC 12A max for R600/River 600 series;
2. The connector of the solar panel is MC4 type;
3. If you're using a solar panel with other connector types, please check out this guide before use: https://bit.ly/333FB5j;
4, please note our generator product already has an MPPT board inside that controls solar charge. If the third brand solar panel has a separate controller, it might affect the solar charge."
Q: If the appliance you are wanting to plug in has a "grounded 3 prong" plug - how do you plug it into the delta setup? It would appear the Delta system can only accept 2 prong plugs ....
A: "The EcoFlow DELTAd AC output supports a 3 prong plug. Please check the image below of the AC port, there are small holes in the middle. That is for the third prong.
In order to meet the UL2743 standard, EcoFlow DELTA's sockets are not grounded and we didn't do grounding-free optimization. If you want to charge your appliances with a ground line for safety consideration, it is recommended to do a DIY adapter or purchase one to simulate grounding."
Q: can the delta be recharged with a generator?
A: If you want to use a gas generator or inverter to charge your EcoFlow DELTA or RIVER product via AC charging cable, please ensure the output power of your gas-operated generator or inverter output power is pure wave power. The output power request is:
DELTA: power above 1500W, current under 20A.
Q: Can this run a 1/3 HP 3 gal. Air compressor. If so, for how long
A: "The devices like the refrigerator and air conditioner are not using continuous power, it only runs when the inside temperature lower than the setting. Then the refrigerator will run for a few mins to get the temperature under the setting. The rest of the time it will stay standby status and not use power. We are not able to know how frequently the refrigerator will run. How many times it will run in an hour. So that we are not able to forecast the exact runtime.
We have tested a 150W refrigerator connected to DELTA and it can be powered for about 7-10 hours."
Q: does the Delta power station support pass through charging? Some competetors models support charging while being used (discharged) simultaneously with the caveat that it is not recommended for regular use because it will shorten the long term battery life. Is this the case for the Delta power station as well?
A: EcoFlow DELTA can be charging and outputing power in the same time. When you are charging EF DELTA, we do not recommend connecting an electrical appliance with a power over 800w for discharging, because the current capacity of the wall outlet is limited.
Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state or by province or by country.
DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
All EcoFlow products purchased on ebikehaul.com come with a limited warranty (“warranty”) as set out below. BY USING THE ECOFLOW PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.
We provide a limited warranty for purchases on ebikehaul.com. The warranty period is measured starting on the date the original consumer purchaser received the products.
Warranty Period (Months)
R600/R600 Max/R600 Pro/EF-1500*
DELTA **/RIVER/RIVER Max/RIVER Extra Battery/RIVER Pro/RIVER Pro Extra Battery
RIVER 370/RIVER 412/RIVER 500
110W Solar Panel/160W Solar Panel/85W Solar Panel/21W Solar Panel/60W Solar Panel/50W Solar Panel
River Bank/Rapid Power Bank/Rapid Plus Power Bank
Cables/Chargers (inside the package/sold separately)
*For RIVER series Kickstarter backers, EcoFlow offers 36 months warranty.
**For DELTA Kickstarter backers, EcoFlow offers an exclusive lifetime battery warranty. Kickstarter backers will need to cover the freight fees if the batteries need to be replaced.
Exclusions and Limitations
This warranty does not apply:
- Non-quality related issues;
- Items purchased from unauthorized resellers;
- Purchases without valid proof of purchase;
- Items that have been refunded;
- Items that have expired their warranty period;
- Any defects or damages caused by misuse of products, unauthorized modification, disassembly or operation not in accordance with the official instructions or manuals;
- Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
- Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
- Lost or stolen products;
- Free products.
Valid Proof of Purchase
- Order number of purchases made through ebikehaul.com
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Most of our products have an over 12-month warranty. Because most shipping information cannot be found online after 6 months the transport ends (if the original purchaser can’t find it online), the warranty period is measured starting on the date of purchase by the original consumer purchaser. We will extend the warranty period for you by one month.
How to claim your warranty?
Claim your warranty on ecolfow.com : https://ecoflow.com/apps/product-registration
(Find Your Product's Serial Number: https://ecoflow.com/apps/product-registration?serialNumber=true)
Contact EcoFlow Customer Service Team at email@example.com or +1 (800)-368-8604.
Attach a short video to show the issues.
While the Customer Service Representative processes the claim, you will receive a Return Material Authorization (RMA) form.
If your item is eligible for EcoFlow Warranty Policy, you will receive a prepaid shipping label*. Please follow the instructions on how to properly package and return the item safely. Please follow the instructions above before you ship out the products.
*Please note that we can only provide prepaid return shipping labels for return packages in the U.S. and Europe. For return in other countries and areas, please contact our Customer Service Team at firstname.lastname@example.org for more details.
**Instruction on how to properly package and return the item safely.
EcoFlow will proceed with replacement 15 business days* after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
All replacement items will follow the same warranty time frame of the original defective item or 3 months after being replaced, whichever is later.
*Please note that delivery is subject to changes caused by force majeure.
Thank you for visiting and shopping at ebikehaul.com. aims to offer you the best shipping options.
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipment to P.O. boxes or APO/FPO addresses
ebikehaul.com ships to addresses within the U.S., some of U.S. Territories (Please consult Sales@ ebikehaul.com before ordering) and does not ship to P.O. Box and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most EcoFlow packages are shipped via UPS or FedEx. You could contact FedEx: 1(800) 463-3339 or UPS Domestic: 1-888-742-5877 for further shipping information. The estimated delivery time is 7-10 business days.
ebikehaul.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days at email@example.com.
Return & Refund
Customers can request a full refund within 24 hours after placing an order on ebikehaul.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). Orders purchased after 30 days could not be canceled.
The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then register your order in our return center (https://ecoflow.returnscenter.com/) to obtain a shipping label. To avoid paying high, please note that a double shipping fee may be deducted from the final return if you directly reject the products.
For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you a full refund or one-time free replacement after you receive the goods.
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via Sales@ebikehaul.com.
Please follow the 3 steps to process your return
◆ Step 1:
Register your order in our return center: https://ecoflow.returnscenter.com/
◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.
◆ Step 3:
EcoFlow Tech will process your return or warranty according to the return or warranty policy.
For more details, please refer to our EcoFlow Lithium Battery Return Instruction : https://ecoflow.com/pages/ecoflow-lithium-battery-return-instruction
Please DO NOT return the items without the RMA confirmation from the EcoFlow Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.
Return Shipping Cost
We will charge you the shipping fee under these circumstances:
- If you cancel your order over 24 hours and within 30 days without any reason, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users) + shipping cost.
- Any defects or damages caused by exposure to excessive heat, liquids, or other external causes.
- Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts.
- Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals.
RIVER Extra Battery
RIVER Pro Extra Battery
After-sale Service Contact