DELFAST Shipping, Return & Refund Policy
At ebikehaul.com, the price includes the cost of goods and their delivery to the door or to the seaport, depending on the location of the buyer. Important! When you proceed with an order, please consider the specified time and terms for manufacturing and delivery.
Goods ordered by the Buyer on the Site will be shipped after the seller receives full payment for the goods.
3. After proper preparation for transportation, the goods will be handed over to the carrier. It should be noted that from the moment of goods transfer to the carrier, the delivery address specified by the Buyer cannot be changed. Important! The buyer is solely and personally responsible for the accuracy of the indicated delivery address.
Delfast will keep the customer updated on preliminary date of shipping and send a notification when a bike is ready to be shipped.
Ownership of the goods and responsibility for their condition will pass to the Buyer upon Buyer’s physical receipt of the goods.
After receiving the order at the pick-up point or at the designated address, the Buyer undertakes to check the integrity of the package completed by the company at the place of issue in the presence of an employee of the carrier company or point of issue. Important! If the inspection is not carried out, the Buyer will be deprived of the right to report a violation of the integrity of the package.
If a breach of package integrity is detected during the inspection, the Buyer undertakes to draw up an Act on this incident in the presence of an employee of the carrier company or point of issue. The act must be signed by the Buyer and the relevant employee.
As for the issues of non-compliance of the received goods with the initially declared quantity, assortment, shelf life, safety of packaging, they are resolved with the Seller in the presence of a duly prepared statement. Important! It is recommended to use photo / video shooting when unpacking the goods. The storage of related evidence that may be claimed in the event of complaints against the Seller is the responsibility of the Buyer.
Payment of import duty, taxes and additional fees is carried out by the Buyer independently and cannot be forwarded for payment to the Seller. The Buyer must have an import license if it is required by his/her country import regulations. If the Buyer does not have an import license, he/she can find a local brokerage agency to assist with the customs clearance procedure. The rule specified in this clause does not apply to Buyers from US.
Delfast is not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).
We do not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the U.S. as these are specific to each destination country. Buyer is solely responsible for understanding and complying with the import requirements of the destination country.
Delfast will not be responsible or liable for any delay or failure to deliver the goods due to any cause which is unavoidable or beyond Delfast’s reasonable control. In such cases, Delfast will have the right, at its option, without penalty or any liability for breach, to terminate all or any part of any order or to reschedule delivery within reasonable time.
Delivery Schedule. Although Delfast will make efforts to begin delivering your Delfast bike or other product as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is a subject to change, and Delfast does not guarantee that the company will be able to ship your Delfast bike on an estimated ship date. As a result, in the event that a delay arises and the estimated shipment and/or release of a Delfast bike is not met, Delfast is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any discounts, refunds or credits due to any such delays. Delfast will provide you periodical updates with information regarding the delivery schedule.
RETURN & REFUND POLICY
1. Right of Refund
1.1. As a consumer, you have a right to request a refund from the date of placing your order until the 14-day period after receiving your purchase.
1.2. The refund period expires 14 days after the day you received your item.
1.3. A refund will only be issued in the period specified in clause 1.1. The notification must be sent to Returns@ebikehaul.com with a clear message that you want to use your refund right. You can use the return form in your personal account.
1.4. Products manufactured according to your individual specifications or products which have been made personalized for you are excluded from the right of refund.
1.5. We do not offer a right of refund to business customers (non-consumers).
1.6. When we have accepted your request to refund your purchase, we will send you a specific Return Goods Form.
2. Product Reimbursement Terms
2.1. The Buyer has the right to request a refund within 7 calendar days from the date of order and the Company will return a full cost of the purchase to the Buyer.
2.2. If the refund is requested after 7 calendar days from the date of order before the shipping date, the Company returns the money to the Buyer in the amount of the payment made minus the minimum initial fees in the amount of 10% of purchased goods cost.
2.3. If the Buyer requests a refund after the shipping date and before receiving the goods, the Company returns the money to the Buyer in the amount of payment made minus the initial fees in the amount of 20% of purchased goods cost.
2.4. The refund is made within 30 days from the date of filling out the refund form minus the bank commission for the transfer of funds.
2.5. If the Buyer requests a refund within 14 days after receiving the goods, the Company returns the money to the Buyer according to the procedure described in paragraph 3 Return policy, in the amount of payment made minus the initial fees in the amount of 20% of purchased goods cost.
3. Return Policy
3.1. You must send your item back to us no later than 14 days after you have informed us that you wish to cancel your purchase and want to proceed with a refund.
3.2. You must pay the full shipping costs of returning the product. You are responsible for the returned product being packaged securely. You bear the risk of the product from the time of delivery of the product to you through the return of the product to us. Please ensure that the service you use covers the value of the goods in the parcel.
3.3. Because of their nature certain products cannot be returned by normal post. This applies for example to the battery. When returning bicycles and batteries, we recommend using the original packaging which is customized to avoid damaging these items.
4. Goods return shipment location
4.1. In case of a refund request, you should deliver the item (electric bicycle) to the closest dealer or representative office nominated by the Delfast Company.
5. The condition of the product when you return it
5.1. The goods must be returned in original packaging with all warranty cards, manuals and accessories. It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service.
5.2. You are responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words – you can test the product in the same way as if you tested it in a physical store, but you are not entitled to put it into real use.
5.3. If the product has been tested in excess of what is described above, we consider it as used product, which means that if withdrawing from the purchase, you can only get part of, or none of, the price reimbursed, depending on the commercial value of the product.
5.4. We recommend returning the item in the original packaging. If the original packaging is missing, it may result in a depreciation of the item value. Specifically, when returning bicycles and batteries in non-original packaging, there is a greater risk that the bicycle parts will be damaged and/or impaired.
6. Goods inspection and evaluation
6.1. Upon receipt of returned goods within the 30-day period, we will inspect the condition of the returned item.
6.2. Based on returned item’s inspection and its evaluation of possible resale value, we will calculate any loss of value of the returned item within 7 days. Any such loss of value will be deducted from the refund amount.
6.3. Within the 30-days period after goods evaluation we will proceed with a refund.
Important Notice about How Your Bike Will be Received from Delfast Company
Please be informed that you will receive the ebike partially disassembled and packed in a wooden box for safe
and secure delivery. Inside of the box, you will find another smaller carton box (with a charger, a bag with tools, mirrors, GPS, lights, instructions on how to use the shock absorber, Guinness stickers (2pcs), 3 spare screws).
To assemble the bike, proceed as follows:
1. Fix the front wheel and connect brakes supports on the front wheel.
2. Install and fix the handlebar on the fork.
3. Install the bicycle honk.
4. Install and connect the front light.
5. Install and connect mirrors and turn signals.
6. Install the seat.
7. Install and connect the rear light.
8. Open the side frame cap, find the energy storage device connector, and connect it. Inspect internal wires and connections, make sure they are connected reliably and are not loose.
9. When the energy storage device is connected, proceed with the battery connection (check whether it has the correct power rate) and turn on the power.
10. When the battery is charged, turn on the bike to check whether everything functions properly.
11. Before you use your ebike, check all the connections and tighten fastenings and screws if needed.
12. Choose preferred mode with a switch. Your ebike will then be ready for operation.
An electric bicycle is a bicycle equipped with fully operable pedals and an electric motor of less than 750 watts.
Class 2: A low speed throttle-assisted electric bicycle equipped with a motor used exclusively to propel the bicycle and NOT capable of providing assistance when a speed of 20 mph is reached.