EcoFlow Smart Home Panel
- In Stock, Processing time 3-10 Business Days
Free Shipping to Contiguous United States| We do not ship to Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands.
We do not Ship to PO BOXES or APO.
Ebikehaul offer free ground shipping on order $100 to United States excluding Alaska, Hawaii and Puerto Rico.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail, and we will process your order within one business day and generally shipped within 72 hours of placing your order for in stock product. For out-of-stock order, please contact us Orders@ebikehaul.com to give you an estimated time for the delivery.
As soon as you place your order, you will receive an order confirmation e-mail and we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. we will process the charges and submit the order for shipment within one business day and generally shipped within 72 hours of placing your order. If your item is on backorder or unavailable, we will reach out to you via e-mail or the contact information you provided and let you know when your order will be back in stock or available. If you prefer to cancel the order, we will void the pre-authorization.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within 72 hours from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@ebikehaul.com.
Shipping eBikes:
Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended.
During the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to sales@ebikehaul.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 72 hours are subject to a 5% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Refused Shipment:
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.
30-Days Price Match Guarantee
A smart home battery system Made specifically for the DELTA Pro ecosystem, the Smart Home Panel connects the DELTA Pro portable power station right to your home’s wiring.
Backup power for essential home appliances When the grid goes down, the Smart Home Panel instantly switches to battery backup mode using any connected DELTA Pro units. Your home will go on strong with up to 7200W of power and 25kWh of energy when properly equipped.
EcoFlow app control Monitor, control, and manage energy through the EcoFlow app. The app gives real-time metrics and lets you avoid peak rates.
Peak rate avoidance If you’re on a time-of-use billing rate, you can use the Smart Home Panel and attached DELTA Pros to store energy when rates are low and consume it when rates are high.
Sustainable & self-sufficient When you attach MC4-compatible solar panels to DELTA Pro, your home gets a little more eco-conscious. The Smart Home Panel links free, renewable solar energy to your wall outlets, lighting, and other fixtures. With enough solar input, your home can become self-sufficient.
What included
1xSmart Home Panel + 5xRelay Module(15A) + 5xRelay Module(20A) + 3xRelay Module(30A)
*Please NOTE: This item is only applicable to orders in the US (except Alaska and the Virgin Islands).
The EcoFlow Smart Home Panel integrates EcoFlow DELTA Pro with your home to achieve a flexible, expandable home battery solution to store energy for later use. Link up to 10 of your home circuits for uninterrupted power during blackouts, smart energy management, and more. All while saving money in the process.
Prepare your home for power outages
When a blackout hits, the Smart Home Panel immediately switches to your 10 integrated circuits and draws power from your DELTA Pro(s). You’ll barely notice a loss of power as your chosen circuits stay powered with a mere 20ms switchover time.
Expand capacity and output
The Smart Home Panel supports and fast charges up to two DELTA Pro(s) at a time, alongside their extra batteries + smart generator(s). That gives you a potential 240V, 7200W output and 25kWh of capacity at your control, enough to power pretty much anything in your home, delivering days of power during blackouts.
Control, monitor, and manage your energy use
Control each of your integrated home circuits via the EcoFlow app and get a birds-eye view of your energy consumption habits. Dive into the settings to customize your power use. You can optimize for home backup, saving money, or custom options to schedule your energy use based on your needs. Once you’re set, you can even control which power source your house uses, all from your phone.
Save money on your electricity bills
Draw power from your DELTA Pro(s) to power your home during peak energy use hours, this lowers your bills and reduces pressure on the grid during peak hours. During off-peak hours, use low-cost/renewable energy to charge your DELTA Pro(s) back to full.
How it all comes together
The DELTA Pro Ecosystem all links together with the Smart Home Panel at its heart.
Achieve power self-sufficiency
Reduce your reliance on the grid and prepare for blackouts. Opt for EcoFlow’s range of portable solar panels to store energy at any time, or charge from your AC coupled rooftop solar panels while the grid is on-line. No sun? We’re working on a wind turbine. No sun or wind? Charge via the grid. No sun, no wind, and a blackout hits? You’re still good. Lean on the EcoFlow Smart Generator as a last resort to charge your batteries.
Specifications
|
Output Voltage |
120V / 240V |
|
System Frequency |
60Hz |
|
# of Controlled Circuits |
10 |
|
Rate Current |
30A, 20A, 15A |
|
Max Backup Power |
3600W / 7200W |
|
Max Connected Battery Energy |
21.6kWh |
|
Charging Input (DELTA Pro) |
3400W Max |
|
IP Code |
IP20 |
|
Installation |
Wall mount, to be installed by a licensed electrician |
|
Warranty |
3 Years |
|
Dimensions |
18.1 x 11.8 x 4.7 in / 460 x 330 x 120 mm |
|
Weight |
20 lb / 9 kg |
What’s in the box
1. Smart Home Panel, 2. Infinity Cable, 3. Wall Mounts, 4. Wire Connectors, 5. User Manual
User Manuals
EcoFlow Smart Home Panel User Manual
EcoFlow Smart Home Panel Installation Manual
Q&A
Will the DELTA Pro connected to a Smart Home Panel work to provide backup power to the 10 circuits when the grid is down and the solar panels on the roof have turned off because of the grid being down?
Solar Panels don't rely on the grid, so the grid being down wouldn't matter; hence the reason that off-grid homes use solar panels, wind, and even micro-hydro if available. So, to answer your question, yes, depending on load, and remaining battery capacity, the Delta Pro would be able to provide backup power to the 10 circuits at night with the grid being down. And assuming the sun came out the next day, it should re-energize the batteries and the process would start all over again.
Can the Smart Home Panel be used with just one Delta Pro to back up only 120VAC load circuits?
Yes, you can use 1 DELTA Pro with the Smart Home Panel. You don't have to use 2 DELTA Pros with it.
Warranty
-
Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state or by province or by country.
DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
All EcoFlow products purchased on ebikehaul.com come with a limited warranty (“warranty”) as set out below. BY USING THE ECOFLOW PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.
We provide a limited warranty for purchases on ebikehaul.com. The warranty period is measured starting on the date the original consumer purchaser received the products.
Warranty Timeline
Item
Warranty Period (Months)
R600/R600 Max/R600 Pro/EF-1500*
36
DELTA **/RIVER/RIVER Max/RIVER Extra Battery/RIVER Pro/RIVER Pro Extra Battery
24
RIVER 370/RIVER 412/RIVER 500
18
110W Solar Panel/160W Solar Panel/85W Solar Panel/21W Solar Panel/60W Solar Panel/50W Solar Panel
12
River Bank/Rapid Power Bank/Rapid Plus Power Bank
12
Cables/Chargers (inside the package/sold separately)
12
*For RIVER series Kickstarter backers, EcoFlow offers 36 months warranty.
**For DELTA Kickstarter backers, EcoFlow offers an exclusive lifetime battery warranty. Kickstarter backers will need to cover the freight fees if the batteries need to be replaced.
Exclusions and Limitations
This warranty does not apply:
- Non-quality related issues;
- Items purchased from unauthorized resellers;
- Purchases without valid proof of purchase;
- Items that have been refunded;
- Items that have expired their warranty period;
- Any defects or damages caused by misuse of products, unauthorized modification, disassembly or operation not in accordance with the official instructions or manuals;
- Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
- Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
- Lost or stolen products;
- Free products.
Valid Proof of Purchase
- Order number of purchases made through ebikehaul.com
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Most of our products have an over 12-month warranty. Because most shipping information cannot be found online after 6 months the transport ends (if the original purchaser can’t find it online), the warranty period is measured starting on the date of purchase by the original consumer purchaser. We will extend the warranty period for you by one month.
How to claim your warranty?
Step 1
Claim your warranty on ecolfow.com : https://ecoflow.com/apps/product-registration
(Find Your Product's Serial Number: https://ecoflow.com/apps/product-registration?serialNumber=true)
Step 2
Contact EcoFlow Customer Service Team at support@ecoflow.com or +1 (800)-368-8604.
Attach a short video to show the issues.
Step 3
While the Customer Service Representative processes the claim, you will receive a Return Material Authorization (RMA) form.
If your item is eligible for EcoFlow Warranty Policy, you will receive a prepaid shipping label*. Please follow the instructions on how to properly package and return the item safely. Please follow the instructions above before you ship out the products.
*Please note that we can only provide prepaid return shipping labels for return packages in the U.S. and Europe. For return in other countries and areas, please contact our Customer Service Team at support@ecoflow.com for more details.
**Instruction on how to properly package and return the item safely.
Step 4
EcoFlow will proceed with replacement 15 business days* after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
All replacement items will follow the same warranty time frame of the original defective item or 3 months after being replaced, whichever is later.
*Please note that delivery is subject to changes caused by force majeure.
Shipping
Thank you for visiting and shopping at ebikehaul.com. aims to offer you the best shipping options.
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipment to P.O. boxes or APO/FPO addresses
ebikehaul.com ships to addresses within the U.S., some of U.S. Territories (Please consult Sales@ ebikehaul.com before ordering) and does not ship to P.O. Box and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most EcoFlow packages are shipped via UPS or FedEx. You could contact FedEx: 1(800) 463-3339 or UPS Domestic: 1-888-742-5877 for further shipping information. The estimated delivery time is 7-10 business days.
Damages
ebikehaul.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days at info@ebikehaul.com.
Cancellation
Customers can request a full refund within 24 hours after placing an order on ebikehaul.com. Please note that we will charge a transaction fee if you request cancelation after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). We will not charge a transaction fee for orders placed using Shopify payment. Orders purchased after 30 days could not be canceled.
Return & Refund
Return
The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then register your order in our return center (https://ecoflow.returnscenter.com/) to obtain a shipping label. To avoid paying high, please note that a double shipping fee may be deducted from the final return if you directly reject the products.
For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you a full refund or one-time free replacement after you receive the goods.Refund
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via Sales@ebikehaul.com.Please follow the 3 steps to process your return
◆ Step 1:
Register your order in our return center: https://ecoflow.returnscenter.com/
◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.
◆ Step 3:
EcoFlow Tech will process your return or warranty according to the return or warranty policy.
For more details, please refer to our EcoFlow Lithium Battery Return Instruction : https://ecoflow.com/pages/ecoflow-lithium-battery-return-instruction
Please DO NOT return the items without the RMA confirmation from the EcoFlow Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.Return Shipping Cost
We will charge you the shipping fee under these circumstances:
- If you cancel your order over 24 hours and within 30 days without any reason, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users) + shipping cost.
- Any defects or damages caused by exposure to excessive heat, liquids, or other external causes.
- Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts.
- Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals.
Product
Shipping Cost
DELTA
$65
RIVER 370
$40
RIVER
$30
RIVER Extra Battery
$15
RIVER Max
$35
RIVER Pro
$35
RIVER Pro Extra Battery
$35
Other Products
$16
After-sale Service Contact
- 916-398-2435
- info@ebikehaul.com