QUIETKAT| Villager Urban Cruiser Fat Tire Electric Bike

Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly.  QuietKat frames come with a lifetime warranty.

This warranty applies only to the original registered owner of the QuietKat and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part.  This includes any parts deemed to have been damaged in shipping.   We will not replace any part deemed to be damaged by the user.

In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix.  QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way. Read the full warranty information here.

WARRANTY CLAIMS

All claims to this warranty must be made through QuietKat, Inc., and can be submitted here.

Proof of the original purchase may be required with any warranty request.  Before making a claim, please contact our service department as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.

SHIPPING DAMAGE CLAIMS

Upon delivery, immediately inspect your products for damage.   Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery.   Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment.   Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to Returns@ebikehaul.com

QuietKat will accept the return or cancellation of an order under the following conditions:

Items that are purchased and cancelled before shipping may be subject to a 15% processing and restocking fee. QuietKat reserves the right to determine when this fee applies.

Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. The original shipping charges are non-refundable.

QuietKat will not accept the returns of products after 30 days.

In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.

Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund. Please address your return to:

QuietKat, Inc.
c/o Returns: Authorization # _____
50 Marmot Lane
Eagle, Colorado 81631

All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.

QuietKat offers a 1-year warranty on all components and the frame has a lifetime warranty. Please read the full warranty information located in your owner's manual for more info. We offer an all-inclusive long term warranty through Extend

QuietKat electric mountain bikes can climb incredibly steep hills and mountain trails. QuietKat eBikes are designed and thoroughly tested on the most rugged terrain and trails that the Colorado's Rocky Mountain's has to offer.

QuietKat's premium batteries range in size and charge time. On a standard charger orsolar charger the range is approximately 6-8 hours.

Yes, as well as our car charger and our solar charging station

Mileage depends on a number of factors including battery size, rider weight, added gear, temperature, and terrain. 

On average, QuietKat eBikes have a max range in eco pedal-assist mode of 30-60 miles.

No. Unlike many lead-acid batteries, our batteries are sealed and made up of premium lithium cells, requiring zero maintenance.

QuietKat electric bikes are built with oversized all-terrain tires which are capable of maintaining traction in steep terrain, shallow mud, sand and snow. The tires can be deflated down to as low as 8lbs for added traction in these conditions.

Yes. With a simple programming change on the digital screen on the handlebars, the speed and power can be increased or decreased based on rider preference. Refer to theGetting Started Series for a short video tutorial on how to adjust settings.